Director - Small Business Banking Sales

Position Title

Location

Nationwide, MI 48098

Job Summary

The Director-Small Business Banking Sales is responsible for the direct management and coaching a team of 10-20 phone based Small Business Banking Consultants and Relationship Specialists support staff across multiple geographic locations via a phone-based model, which focuses on new business development, credit quality, and risk management. The focus is generally within our current footprint on commercial based customers with revenues from six figures to multi-millions of dollars, and loan sizes up to $5mm.

Partners with and supports Consumer Banking Leadership to capitalize on and leverage the Retail Branch Platform and referrals, and external Centers of Influence and contacts, to expand the lending and deposit opportunities. The Director-Small Business Banking Sales is instrumental in working with key partners to help buildout and enhance business optimization and efficiency along with credit automation tools resulting in quick and effective outcomes.

Provides input to pricing and market competitiveness based on experience and market research. Oversees/manages audit, compliance, and regulatory matters for the department. Ensures the generation of revenue by cultivating Small Business account relationships and ensuring strong credit quality thresholds are met

JOB RESPONSIBILITIES

• Hires,trains and manages astaff of Small Business Banking Consultants.

• Ensures all client engagement, advice and sales activities are fully aligned to Flagstar’s purpose,mission and values through training, coaching and call monitoring.

• Manages and drives sales performance of the Small Business Banking Consultant staff, ensuring achievement of goals, including production across multiple product categories, client retention, clientdeepeningand revenue growth.

• Monitors performance reporting to ensure balanced performance across multiple objectives.

• Manages weekly sales activities including facilitating sales calls, inspecting calling and referral activity, managingpipelineand holding Small Business Banking Consultants accountable for commitments.

• Execute son partner introductions andthedevelopment and delivery of custom solutions, including specific efforts to serve the retail banking needs of our clients' owners/management/associates (e.g.Commercial, Insurance, Premier Banking, Wealth).

• Resolves escalated issues and complex or challenging relationships/transactions.

• Leads theteam through ECC (Energizing Client Conversations) to ensure the process is properly implemented and mastered and documented through active personal participation and by monitoring and evaluating results.

• Responsible for talent management functions including:employment, performance evaluations, staff development/training, disciplinary actions, successionplanningand ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, andadditionalduties and responsibilities as required.

• Consistently adheresto regulatory and compliance policies and standards linked to the job as listedand complete required compliance trainings. Accountable tomaintaincompliance with applicable federal,stateand local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required:
  
  Undergraduate Degree (4 years or equivalent) in business,financeor related field.

• Minimum experience required:10+ Yearsof experience in business banking/commercial/small business lending either in production or credit roles.

• 7+ years of sales/client management relationship with small business or business banking clients.

• 5+ years of sales performance management experience in financial services.

Preferred Qualifications:

• 10+ years' proven experience leading successful sales team across multiple…