Mortgage Credit Analyst: Client Liaison & Risk; Hybrid

Correspondent Associate Credit Analyst

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Job Req :

Location(s):

Jacksonville, Florida, United States

Job Type:

Hybrid

Posted:

Dec. 03, 2025

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The Associate Credit Analyst position is a pivotal role, serving as the dedicated single point of contact for Correspondent Lending clients. The primary goal of the Associate Credit Analyst is assisting the Correspondent Lenders in clearing suspense conditions and identifying bottlenecks that would delay their pipelines from being purchased timely. This critical position significantly contributes to maintaining Citibank's commitment to superior credit quality, an outstanding customer experience, and operational excellence.

It requires a highly detail-oriented individual with strong problem-solving abilities, exceptional communication skills, and a dedication to client advocacy in a fast-paced lending environment.

Key Responsibilities:

• Serve as a single point of contact for Correspondent Lenders, providing guidance and support throughout the suspense condition resolution process.
• Review and clear income, asset, and credit documentation submitted to address suspense conditions in accordance with both Agency and Non-Agency guidelines.
• Monitor, maintain, and manage a daily pipeline, ensuring adherence to service level agreements and timely completion of reviews.
• Review mortgage documentation from application through closing with comprehensive knowledge of the end-to-end origination process.
• Ensure compliance with regulatory requirements, including RESPA and TILA.
• Deliver exceptional customer service by working rebuttals, escalations and scenarios submitted by the Correspondent Lender.
• Support Account Executives by contributing to client-relationship strategies and maintaining strong working partnerships with Correspondent Lenders.
• Complete a pre-funding review to assist with purchasing loans.
• Maintain production and quality standards as defined by the business.

Qualifications:

• Minimum 3 years of mortgage industry experience
• Experience with FNMA and FHLMC underwriting requirements
• Strong written and verbal communication skills
• Ability to manage competing priorities in a fast-paced environment
• High attention to detail and strong analytical skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Note:

This is not a Signature Underwriting position.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may…