Client Manager - Assistant Vice President - AMSTERDAM

Client Manager - Assistant Vice President - AMSTERDAM Location(s):

Amsterdam, North Holland, Netherlands

Hybrid

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

• Delivering a best-in-class client experience through seamless execution of onboarding, implementation, service coordination, and credit management within the Global Network Banking (GNB) team.
• Acting as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.
• Managing complex processes and developing strong, professional client relationships to support GNB's international franchise.

• Citi's Global Network Banking (GNB) is a cornerstone of our international franchise, dedicated to serving the dynamic needs of multinational corporations as they expand and operate across the globe.
• Leveraging Citi's unparalleled network spanning over 90 countries, GNB provides a single, integrated platform for clients to manage their global banking needs.
• Our role is to deliver the full breadth of Citi's solutions- from cash management, trade finance, and FX management to strategic advisory and credit- enabling our clients to navigate the complexities of international markets, optimize their treasury and supply chain operations, manage risks, and achieve their global growth ambitions.

• Maintain professional relationships with client representatives.
• Understand client drivers and support Subsidiary Account Managers (SAMs), Regional Account Managers (RAMs), and Parent Account Managers (PAMs), as applicable, in origination activities.
• Identify and originate low-complexity opportunities.
• Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.

• Manage credit requests in close coordination with various internal teams.
• Monitor credit lines and elevate exceptions.

• Own the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.
• Understands and can support with Client, Credit and Legal documentation

• Serve as the primary point of contact for managing and resolving client escalations.
• Facilitate day-to-day operational flows and track client feedback.

• Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.
• Take responsibility for completing and maintaining accurate client profiles.

• Development of commercial and relationship management skills across the full Citi product range (Cash Management, Trade, FX, and Credit) for multinational corporate clients.
• Deepening of knowledge in Services Solutions and credit management processes within a global network.
• Broadening of coordination skills by acting as a central liaison between clients, coverage teams (PAMs, RAMs, SAMs), and product partners.
• Pathway to further career progression within Global Network Banking or Corporate Banking franchises.

• 5+ years of experience in client management or a related role within the financial services industry.
• Sound Banking and Services product knowledge and understanding of operational processes and KYC/AML regulatory requirements.
• Relevant experience in managing credit requests, monitoring credit lines, and coordinating with internal credit teams.
• Proven track record of resolving client issues, managing escalations, and…