Senior Analyst , Plans & Discounts Audit

Description

Job Title:

Senior Analyst, Plans & Discount Audits

Resume Due Date:
October 9,2026

Department:
Tolling Management

Work Location:

2 BROADWAY

Job Family/ Grade: CA005

Earnings Potential: $88,181-$110,227

MTA Bridges and Tunnels reserves the right to remove this posting before the Final date to receive applications.

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment.

MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Under the direction of the Business Manager and AVP, Customer Plans & Engagement, the Senior Analyst is responsible for coordinating and administering internal audit activities for the CBDTP Back Office, Exemption, and Discount programs. The position evaluates program performance, internal controls, contractor compliance, and operational processes to identify risks, control gaps, and opportunities for improvement, with a focus on protecting revenue and ensuring adherence to established business requirements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).

The Senior Analyst works closely with MTA departments, vendors, and other stakeholders to coordinate audit activities, assign and review audit work, report findings, monitor corrective actions, and provide guidance and training to analysts supporting audit functions. The position also contributes to the development and enhancement of audit procedures, internal controls, and process documentation based on audit findings and operational needs.

• Develop, implement, and maintain internal audit processes to identify and mitigate risk, fraud, and control deficiencies within the CBDTP Back Office, Exemption, and Discount programs, with a focus on protecting revenue. Participate in the appeals process for matters related to CBDTP applications, transaction disputes, and other related issues, as needed.
• Analyze and evaluate the performance of the CBDTP Back Office, Exemption, and Discount programs using qualitative and quantitative methods to identify operational problems, trends, risks, and causal factors. Prepare and communicate audit findings, recommend corrective actions, and monitor follow-up activities through resolution.
• Coordinate, assign, and review CBDTP and other audit activities to ensure appropriate coverage, quality, and timely completion. Provide training, guidance, and technical support to Tolling Analysts and other staff involved in audit activities.
• Oversee and evaluate internal control processes for the CBDTP Discount and Exemption programs; identify control gaps and recommend enhancements to strengthen program integrity, mitigate risk, and support compliance with established requirements.
• Develop, review, and update audit, training, and process documentation based on audit findings, identified control gaps, operational changes, and process improvement opportunities.
• Develop and maintain the audit schedule, adjusting priorities and assignments as necessary based on risk, findings, operational needs, and emerging issues.
• Coordinate with vendors, consultants, Accounts Payable, and other MTA departments regarding CBDTP Back Office Services, including…