Collections Data Analyst

important note: candidates must have a permanent administrative staff analyst civil service title or are permanent in a comparable civil service title eligible for a 6.1.9 title change. Please include your employee identification number (ein) when applying and indicate in your cover letter your permanent civil service title.

nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

dof’s customer operations division has oversight of the department of finance business centers, city register’s office, and the land records, adjudication, and collections divisions. Customer operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by dof. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses.

the collections division is responsible for managing the full life cycle of the department of finance’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses. The debt collection process involves specialized professional collectors, experienced in the art of negotiation, who provide debtors with options and encourage full payment. The division utilizes several collection tools to enforce compliance, including notices, telephone dunning, outside collection agencies, and special projects aimed at locating and taking enforcement actions against assets.

the data analytics & debt segmentation unit is responsible for the extracting, measuring, and monitoring performance for the collections division. The unit is seeking a collections data analyst to proactively contribute to collections strategy by delivering comprehensive analytics strategy and reporting that measures collections strategies and collection agents performance across multiple dimensions. The ideal candidate will also serve as data analyst on projects related to operational and organizational change, reporting and analytics.

reporting to the unit head of collections, the selected candidate’s duties and responsibilities will include, but not be limited to the following:

• develop reports & dashboards to identify areas of opportunity and provide insights.
• use statistical tools to produce and develop ad hoc reporting tools to monitor and analyze collections performance to identify risks and opportunities within the operation & collections inventory
• leverage multiple databases containing collections information to create a set of reports to provide actionable insights to improve collections & agents' performance. Reports will encompass agents’ performance, operational dashboards, debt-type reporting, originating agency reporting, and ad-hoc reports.
• support collections' objectives, working with our system modernization and fit teams, using data extraction, data manipulation and summarization techniques to provide ad hoc analysis, deep dive assessments, and root cause analysis to support decision making including recommended changes to treatment of debtors.
• closely monitor operational kpi's to ensure consistency in execution & trends, making recommendations to direct supervisor and management team on potential improvement to better address collections situations with focus on increasing profitability.
• develop reporting to assess performance & quantify benefits of collections initiatives & strategies,…