Relationship Banker; Brooklyn

Relationship Banker

Consumer & Community Banking | New York, NY

Reports To:

Branch Manager | NMLS Registration Required | $21.00-$27.00

Title Relationship Banker

Department Consumer & Community Banking

Reports To Branch Manager

Location Harlem (Manhattan), Brooklyn, or Queens, NY

Employment Full-Time | Non-Exempt

NMLS Required - registration within 30 days of hire

Availability Branch hours, including rotating Saturdays and some evenings, as business requires

Founded in 1948 and headquartered in Harlem, Carver Federal Savings Bank is the nation's largest and oldest continually Black-operated bank, a U.S. Treasury certified Community Development Financial Institution (CDFI) and federally designated Minority Depository Institution (MDI). For over 75 years, Carver has served the communities of Harlem, Brooklyn, and Queens with the conviction that access to quality financial services and real economic opportunity should not be determined by neighborhood or circumstance.

We reinvest more than 70 cents of every deposit dollar back into the communities we serve, 10 points above the CDFI standard. We hold an Outstanding rating on our Community Reinvestment Act examination. We are in a period of deliberate transformation, growing our institution, strengthening our team, and deepening our impact. The leaders who join Carver now will help determine what that next chapter looks like.

The Relationship Banker is the face of Carver in every client interaction, the person who turns a first visit into a lasting relationship, a need into a solution, and a transaction into a conversation that builds trust over time.

At Carver, we do not hire order-takers. We hire advisors. The Relationship Banker is expected to know clients by name, understand their financial goals, and bring the full weight of what Carver offers to every conversation. This is a production role with real goals, real accountability, and a direct opportunity to make a measurable difference in the financial lives of the people Carver was built to serve.

The communities of Harlem, Brooklyn, and Queens deserve banking that feels personal, informed, and invested in their outcomes. The Relationship Banker is how that promise becomes reality on the floor of every branch, every day.

Client Relationship Development

• Build a dedicated book of client relationships by proactively reaching out, following up on appointments, and creating a service experience that clients remember and return for
• Conduct thorough financial needs assessments with every client, asking the right questions, listening with intention, and recommending products and services that genuinely fit their situation
• Own the relationship from the first conversation through account opening, first referral, next product, and every meaningful moment in between
• Deepen existing client relationships by regularly reviewing account activity, identifying unmet needs, and initiating outreach before clients have to ask for help

Sales Production and Goal Achievement

• Meet and exceed individually assigned production goals across new accounts, deposits, consumer lending referrals, digital enrollment, and products per household, with the understanding that goals exist to grow the business and the client relationship simultaneously
• Maintain a personal pipeline of prospect and client activity, tracking outreach, appointments, and follow-up so that no opportunity is overlooked
• Contribute to branch deposit growth targets by actively growing balances within the existing book and acquiring new households through referrals, community engagement, and personal outreach
• Refer clients to internal partners including consumer lending, mortgage and small business when their needs extend beyond the core deposit relationship, ensuring every referral is warm, informed, and followed up on
• Participate actively in branch sales huddles, contribute to the daily goal-setting conversation, and hold yourself accountable to the commitments made to the team

Advisory Approach and Product Knowledge

• Develop and maintain deep knowledge of Carver's full product suite including personal and business checking, savings, money market accounts, certificates of deposit, consumer loans, digital banking, and any new products introduced during the transformation
• Present solutions with confidence and clarity, explaining features and benefits in language that a client with no banking background can understand and act on
• Stay current on competitive…