Investigative Officer​/Investigative Officer Trainee; NY HELPS), WCB Item

Job Information

Agency: Workers' Compensation Board

Title: Investigative Officer 1/Investigative Officer Trainee (NY HELPS), WCB Item #175

Occupational Category: Enforcement or Protective Services

Salary Grade: 16

Bargaining Unit: PS&T - Professional, Scientific, and Technical (PEF)

Salary Range: From $50,844 to $76,359 Annually

Employment Type: Full-Time

Appointment Type: Permanent

Jurisdictional Class: Competitive Class

Travel Percentage: 60%

Workweek: Mon-Fri

Hours Per Week: 37.5

Telecommuting Allowed: Yes

From: 8 AM

To: 4 PM

Flextime Allowed: No

Mandatory Overtime: No

Compressed Workweek Allowed: No

County: Onondaga

Street Address: Office of Compliance and Litigation, Enforcement, 935 James Street

City: Syracuse

State: NY

Zip Code: 13202

• Visit individuals, businesses and agencies to gain information/documentation and to secure employer cooperation and compliance.
• Demonstrate, through daily usage, a mastery of relevant information technology, including but not limited to the Investigator Mobile Application, IC2, CIS, Insurance Compliance Investigation Maintenance, research engines, and solid knowledge of Workers' Compensation Law as relates to enforcement unit procedures and related claims processes. Stay abreast of enforcement-related Workers' Compensation Board program requirements.
• Proper use of Board issued equipment, such as iPad and iPhone, as designated in enforcement procedures and manuals.
• Make phone calls, e‑mails, faxes, and various forms of written correspondence to gain/report information. Complete a minimum of three full field days per week.
• Write clear, concise, factual reports.
• Serve all legal documents including stop‑work orders and subpoenas timely.
• Answer routine questions from the public in a polite and professional manner.
• Complete investigations and corresponding reports in a timely manner.
• Pro‑active investigation of suspected non‑compliance and quick/decisive response to perceived problems.
• Maintain good working relationships with supervisor and coworkers. Report difficulties with specific assignments to supervisor immediately, support other team members to maximize unit effectiveness.
• Always keep up a professional attitude and appearance.
• Maintain accurate records of activity using the Investigator Mobile Application and IC2. Safeguard the confidentiality of records, procedures and persons.
• Exercise good judgment when: preserving safety; judging feasibility/predicting likely outcome of contemplated actions; refining and improving investigative techniques.
• Attend all agency/unit required meetings and training sessions.
• Timely completion of all mandatory SLMS training classes.

NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non‑competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non‑competitive employment status converted to competitive status, without having to compete in an examination.

Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Appointment title will be dependent upon qualifications of the candidate selected. Candidates may be required to serve a one‑year traineeship that leads to the SG‑16 position. The traineeship would include the SG‑13 Trainee position. After successful completion of the one‑year traineeship the incumbent will advance to the SG‑16 level.

NON‑COMPETITIVE

MINIMUM QUALIFICATIONS:

• For the Investigative Officer Trainee position, candidates must have four years of experience gathering and securing information and evidence from a variety of sources through independent, non‑structured activities including the preparation and submission of detailed narrative reports describing the method of gathering the evidence…