Workers' Examiner; NY HELPS), WCB Items

Job Summary

Agency:
Workers' Compensation Board

Title:

Workers' Compensation Examiner (NY HELPS), WCB Items #3139

Occupational Category:
No Preference

Salary Grade: 14

Bargaining Unit: ASU - Administrative Services Unit (CSEA)

Salary Range: $56,506 to $68,630 annually

Employment Type:

Full-Time

Appointment Type:
Permanent

Jurisdictional Class:
Competitive Class

Travel Percentage: 0%

Workweek:
Mon‑Fri

Hours per week: 37.5

From: 8:30 AM

To: 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County:
Onondaga

Street Address:
Office of Operations, Claims District Office, 935 James Street

City:
Syracuse

State: NY

Zip Code: 13203

Under the general supervision of the Associate Workers' Compensation Examiner and direct guidance of the Senior Workers' Compensation Examiner within the Office of Operations/Claims Operations/Syracuse District, the Workers' Compensation Examiner functions as a Workgroup member. Duties will include, but are not limited to:

• Demonstrating a broad knowledge of the Workers' Compensation Law and the Rules and Regulations, Claims procedures, and the Claims Information System (CIS)
• Examining and managing work queues in CIS
• Identifying issues and evaluating, preparing, and referring cases to the most effective resolution path such as administrative decision, proposed decision, or formal hearing
• Handling telephone calls received via the Call Center
• Responding to Requests for Further Actions (RFAs) and other inquiries via telephone or letter

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making permanent non-competitive appointments and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

• Either
  1. Three years of full-time experience in a position where your primary responsibilities included extensive in-person or telephone customer service experience with the general public resolving customer's issues and/or problems; explaining programs/services, policies, or procedures; reconciling accounts; or experience examining, investigating, processing, or adjusting insurance claims; or responding to technical questions from policyholders or claimants;
• Or 2. An associate's degree and one year of full-time experience described in #1;
• Or 3. A bachelor's degree.

55 B/C Qualifications
Individuals certified eligible for the 55b/c program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section 55b/c of the Civil Service Law will also be considered. To be considered, you must meet the minimum qualifications and provide a copy of your letter of eligibility with your response.

Competitive Minimum Qualifications
Civil Service List Appointment:
Candidates must be reachable on the appropriate Civil Service eligible list.
Transfer

Qualifications:

Candidates must have one year permanent or 55 b/c service in a title designated as appropriate for transfer in accordance with 70.1 of the Civil Service Law.

Please note:

This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview.

We offer a work-life balance and a generous benefits package, including:

• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year…