Family Self Sufficiency Team Leader Division of Program Policy and Innovation

Community Associate – 56057 About the Agency

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city’s housing, and diversity and strength in its neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• Maintain building and resident safety and health
• Create opportunities for New Yorkers through housing affordability
• Engage New Yorkers to build and sustain neighborhood strength and diversity

The Division of Program Policy and Innovation (DPPI) supports the Office of Housing Access and Stability (HAS) by coordinating policy development and analysis, supporting implementation of new rules and regulations, monitoring program integrity and compliance, managing the selection of contracts for project‑based rental assistance, and improving outcomes for program participants beyond affordable housing. Risk Management Specialists in the Regulatory Compliance Unit ensure federal and local rules are successfully implemented and, where possible, provide remediation opportunities to those who fail to meet requirements.

DPPI is hiring a Team Leader for its Family Self‑Sufficiency (FSS) Program. The FSS program enables families receiving Housing Choice Voucher, or Section 8, assistance to achieve economic independence. HPD promotes self‑sufficiency in partnership with other organizations and offers education, job training, job placement and financial literacy services. The program also provides a financial incentive for employment by depositing monthly credit into escrow accounts if a household’s tenant share increases due to employment.

• Initial application screening, eligibility determination, contract preparation, client briefings, rent calculations, file preparation, interim reexaminations, annual recertifications, client transfers, data entry of required information into the Elite Section 8 Database, and general communication with clients and landlords via telephone, e‑mail, mail, and in‑person meetings.
• Review cases, develop unit goals and objectives, monitor staff productivity, and interface with landlords and clients.
• Ensure staff members comply with federal regulatory and local policy guidelines.
• Cross‑train in all areas of rental subsidy administration.
• Complete mandatory trainings.
• May be assigned to related tasks as programmatically needed.
• Provide input and assist Coordinators with performance evaluations.

• Excellent communication skills
• Strong customer service focus
• Computer proficiency
• Bilingual (plus)
• Section 8 or other rental subsidy experience (plus)

• High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above; or
• Education and/or experience which is equivalent to the first option.

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H‑1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for two continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.