Outreach and Engagement Manager

Agency You'll Join

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration leads the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.

The Mayor’s Office of Mass Engagement (OME) strategizes, coordinates, and executes engagement that reaches the masses of everyday New Yorkers. We engage New Yorkers in shaping policy outcomes, demystifying government, and ensuring that the government remains accountable to serving the people of this great city. Our work is a long‑term project – we are building the power of everyday New Yorkers and building a city that works for all of us.

• Organize the administration’s relationship management for key policy delivery and events, including the development and implementation of systems for outreach and coordination across teams with elements such as asking teams to contribute to building stakeholder outreach lists, delegating outreach, and managing follow‑through.
• Facilitate collaboration across multiple teams to engage advocates and member‑based organizations, and keep stakeholders and constituencies informed of important Administration updates through invitations to events, briefings, and public‑facing activities.
• Build, maintain, and share strong relationships with advocates, member‑based organizations, and key stakeholders across priority policy areas with other governmental offices.
• Help to define purpose, size, scale, and type of engagement for marquee announcements and public events through collaboration and precise communication across teams.
• Collaborate with the Front Office, Deputy Mayors’ teams, Intergovernmental Affairs, Communications Team, Advance Team, and other relevant agencies and offices to ensure outreach efforts are well‑coordinated and strategically aligned, and all relevant logistical details are assigned.
• Track and manage engagement activities, maintaining an organized record of stakeholder and constituency relationships and outreach touchpoints.
• Anticipate stakeholder concerns and proactively share insights and updates with relevant teams and agencies.
• Additional duties as required.

• You are a strategic thinker and a proactive problem‑solver.
• You have relationship management and coalition building skills.
• You have clear, precise, and effective communication across diverse audiences.
• You have a highly detail‑oriented approach with a passion for logistics.
• You are a motivated self‑starter who can manage complicated projects with minimal guidance.
• You have experience with spreadsheets through Excel or databases using Air Table.
• You are an enthusiastic collaborator.

• A baccalaureate degree from an accredited college and 3 years of experience in government and/or community organizing centered activities in an area related to the duties described above.
• High school graduation or equivalent and 4 years of experience in government and/or organizing centered activities in an area related to the duties described above.
• Education and/or experience which is equivalent to those above. All candidates must have at least one year of experience as described in the first qualification.
• Experience in government and/or community organizing.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.