Community Liaison, Community Outreach

Agency Mission

The Department of Small Business Services (SBS) helps to unlock economic potential and create economic security for all New Yorkers by connecting them to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

The Department of Small Business Services seeks a Community Liaison to expand the reach of SBS's services and ensure equity in all agency outreach to jobseekers, small business owners, and community-based organizations.

The Community Liaison will be responsible for raising awareness of SBS services on the ground across communities through tabling, canvassing, in-person and virtual presentations, and more. The Community Liaison will also help maintain relationships with local economic development and community-based organizations through stakeholder engagement and partnerships.

The Community Liaison will report to the Executive Director for Community Outreach, and work closely with the Agency’s Intergovernmental, Communications, and Programmatic Divisions to ensure consistent and strategic public engagement.

• Help plan and coordinate outreach events to meet strategic objectives including tabling, door-to-door outreach, and in-person and virtual presentations
• Conduct on-the-ground outreach to small businesses and job seekers across the city
• Educate stakeholders on SBS services and resources, including through public presentations
• Represent SBS and the SBS Commissioner at events
• Identify strategic community partnerships and coordinate with them to outreach opportunities
• Work collaboratively with SBS Divisions (Business Services, Workforce Development, Neighborhood Development, Economic and Financial Opportunity, and Industry Partnerships) as well as the Intergovernmental Affairs, Communications, and Emergency Response units
• Collect and input outreach data for tracking and reporting
• Operate dynamically to assess urgent needs on a timely basis

• Strong customer service experience
• Experience with community organizing
• Strong writing, presentation, public speaking, and networking skills
• Language skills, a plus
• Driver’s license, a plus
• Ability to work in a high-pace environment
• Ability to work nights and weekends, as needed
• Comfort independently navigating diverse neighborhoods across the five boroughs

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

NOTE:

This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.