Quality Assurance Supervisor

THIS POSITION IS ONLY OPEN TO INTERNAL ACS APPLICANTS.

* THE SELECTED CANDIDATES WILL BE OFFERED A SALARY OF $100,050*

THESE POSITIONS ARE ONLY OPEN TO THOSE WHO ARE PERMANENT IN THE CIVIL SERVICE TITLE LISTED ABOVE.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of

children and families through child welfare and juvenile justice services and community supports. ACS

manages community-based supports and foster care services and provides subsidized childcare

vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS

oversees detention, placement and programs for youth in the community.

The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and

maltreatment that NYC receives from the New York Statewide Central Register of Child Abuse and

Maltreatment. Each year, the division’s child protective services investigate about 50,000 reports. DCP is

comprised of approximately 3,500 employees who work across the five boroughs at nineteen sites known as Borough Offices. DCP’s Child Protective Services staff consists of the Family Preservation and Family Services Units (FPP and FSU), Emergency Children’s Services (ECS), and the Office of Special Investigations (OSI).

The Quality Assurance unit which is part of the Jaden Reform is responsible for investigative case reviews, performance Evaluation, collection of data through extensive case record review, use of aggregate performance data and data performance meetings; gather comprehensive data analysis for the purpose of strengths and needs assessment at the borough and zone level and the identification of priority areas and the development of a strategic action plan at the borough zones.

Under the supervision of a Child Protective Manager, with wide latitude for the use of judgment and independent decision making, the Quality Assurance (“QA”) Supervisor (civil service title: Child Protective Specialist Supervisor Level II) will work within a unit responsible for encompassing all areas of quality assurance within the Division of Child Protections (DCP) 19 offices, 5 boroughs and 2 program areas.

In this role, the Supervisor II will conduct on-going case reviews of open investigations, analyze child welfare case best practice across the division, and immediately provide coaching to front line staff, as necessary, to support safety.

The Child Protective Manager's responsibilities, specific to this role, include but are not limited to:

• Review and incorporate family history to support discussions around safety and risk planning with team
• Assess validity of allegations; determines and implements an appropriate plan of action, which may include the removal of child(ren) from the home. Monitors progress of the safety/service plan
• Ensure all pertinent parties (i.e. PD/FSU, OSI) to action meetings/clarification calls are notified and participate for continuity and consensus around the safety plan/service planning to address risk
• Utilize various in-house supports and databases to support/justify the program’s rationale for action(s) and/or decision(s) made with respect to the plan for a family. Enters and maintains computerized records including ASAP tool, email correspondence, case management tracking, and any other program related materials
• Conduct case conferences with staff by reviewing pertinent case records and reports, clarifying and requesting information and data, in order to ensure appropriate agency mandated services, referrals/ treatment plans are being provided
• Monitor programmatic operations of borough/ program, by observing performance, meeting with staff, making field visits, reviewing performance reports, reviewing available records in order to ensure compliance of staff/ program with stated objectives, policy, city, state and federal mandates
• Develop and construct evaluation instruments and tools by analyzing program objectives, researching alternative evaluation formats, pre-testing designs where possible in order to measure the performance of DCP operations
• Draft reports in narrative form, using standard forms or formats,…