Entitlements Coordinator

Description Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives.

Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

The Entitlements Coordinator, under the supervision of the Senior Entitlements Coordinator, coordinates and administers public benefit programs for the people supported by ADAPT Community Network and its affiliates. The position is responsible for the timely application, maintenance, renewal, and continuity of Federal, State, and local public benefits while maintaining compliance with applicable regulations and agency policies. The Entitlements Coordinator works collaboratively with Residential Directors, Program Leadership, Finance, Admissions, Care Management, government agencies, and interdisciplinary teams to support day-to-day entitlement operations.

The duties and responsibilities of the Entitlements Coordinator will include, but are not limited to the following:

• Coordinate the application, verification, renewal, recertification, and ongoing maintenance of public benefits, including SSI, SSDI, Medicaid, MSP, SSP, SNAP, and other applicable Federal, State, and local benefit programs.
• Verify benefit eligibility for new admissions and support continuity of benefits throughout service delivery.
• Prepare, review, and submit required documentation to Federal, State, and local agencies in accordance with established deadlines.
• Monitor pending applications and follow up with government agencies to facilitate timely benefit determinations.
• Track renewals, recertifications, and required documentation to help prevent interruptions in benefits and services.
• Coordinate routine Medicaid renewals, eligibility updates, and supporting documentation.
• Assist with Medicaid conversions, NHED documentation, and other eligibility processes under the guidance of the Senior Entitlements Coordinator.
• Obtain and maintain client bank account information for new residential admissions in accordance with agency policy.
• Monitor financial information that may affect ongoing public benefit eligibility and notify the Senior Entitlements Coordinator of significant changes.
• Communicate with the Social Security Administration, OPWDD, HRA, LDSS, Managed Care Organizations, and other government agencies regarding entitlement matters.
• Respond to requests for information and obtain documentation necessary to support benefit eligibility.
• Monitor and respond to notices, correspondence, and requests received from government agencies.
• Escalate complex eligibility determinations, appeals, over payments, trust-related issues, and regulatory concerns to the Senior Entitlements Coordinator.
• Utilize agency and government systems, including ePACES, OPWDD CHOICES, Medicaid Client System (MCS), ACCESS HRA, Social Security Business Services Online (BSO), and other systems used in entitlement administration.
• Maintain complete, accurate, and confidential entitlement records in accordance with agency policies and regulatory requirements.
• Document case activity, correspondence, applications, renewals, and contacts with government agencies.
• Prepare reports, summaries, and supporting documentation as requested.
• Ensure timely filing and retention of…