Lead Spa Therapist

The Spa at The Mark Hotel, in partnership with Augustinus Bader, brings together the distinctive hospitality of The Mark with Augustinus Bader’s expertise in elevated wellness and spa experiences. This is an exciting opportunity to join a new chapter at one of New York’s most iconic hotels and be part of a team redefining what a luxury spa experience can be.

Overview:

The Lead Spa Therapist is an experienced service professional who delivers exceptional treatments while serving as a leader and resource for the therapy team. In addition to maintaining a high standard of treatment and guest care, the Lead Therapist supports team development, service consistency, and the overall operation of the spa.

Key Responsibilities

• Deliver exceptional treatments and services in accordance with spa standards.
• Provide a consistently elevated and personalized guest experience.
• Maintain strong knowledge of all treatments, products, protocols, and services offered by the spa.
• Serve as a resource and mentor to therapists, sharing knowledge and best practices.
• Support the Spa Manager in maintaining consistent treatment standards across the team.
• Assist with onboarding and training new therapists.
• Provide guidance and support to therapists regarding treatment protocols and guest needs.
• Identify opportunities to improve treatment quality, service delivery, and the overall guest experience.
• Maintain accurate client records and follow all required treatment and safety protocols.
• Communicate effectively with the reception and management teams regarding client needs and scheduling.
• Support inventory management and proper use of treatment products and supplies.
• Assist with operational responsibilities and special projects as needed.

Client Experience

• Build strong, trusting relationships with clients.
• Deliver personalized treatments based on individual client needs and preferences.
• Educate clients on appropriate treatments and at-home care when appropriate.
• Respond professionally and thoughtfully to client feedback or concerns.
• Represent the spa with a high level of professionalism and discretion.

Team & Operations

• Lead by example in treatment quality, professionalism, punctuality, and guest service.
• Support a collaborative and positive team culture.
• Help ensure treatment rooms and work areas consistently meet spa standards.
• Provide constructive peer support and contribute to ongoing team development.
• Partner with management to identify operational or service improvements.

Qualifications & Experience

• Relevant professional certification/licensure required for services performed.
• 3+ years of experience as a therapist in a spa, wellness, hospitality, or luxury environment.
• Previous leadership, mentoring, or training experience preferred.
• Strong technical knowledge and commitment to treatment excellence.
• Exceptional communication and interpersonal skills.
• Warm, professional, and client-focused approach.
• Strong attention to detail and commitment to cleanliness and safety.
• Ability to work a flexible schedule, including evenings and weekends as required.

What Success Looks Like

• Consistently delivers exceptional treatments and guest experiences.
• Serves as a trusted resource and positive leader for the therapy team.
• Helps maintain consistent treatment and service standards.
• Contributes to client retention, team development, and overall spa performance.