Director, Outpatient Behavioral Health Clinic

Director, Outpatient Behavioral Health Clinic

VNS Health

The Director, Outpatient Behavioral Health Clinic provides strategic, clinical, and operational leadership for the integrated Article 31 and Article 32 clinic. This role oversees clinical service delivery, administrative operations, regulatory and managed care compliance, and financial performance to ensure the delivery of high‑quality, evidence‑based, and client‑centered care. The Director partners with Behavioral Health and VNS Health leadership to drive program performance, quality improvement, workforce utilization, and sustainable growth within regulated outpatient environments, including managed care.

Serving as a key liaison to government funders, managed care organizations, and community partners, the role leads managers and staff, oversees budgets and performance metrics, ensures audit readiness, and advances clinical standards and operational excellence aligned with VNS Health’s mission.

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer‑matched retirement saving funds
• Personal and financial wellness programs
• Pre‑tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, CEU credits, and advancement opportunities

• Oversee the operations of the VNS Health Behavioral Health (BH) programs, including clinical and administrative functions, utilization and management of staff, and quality of client care. Collaborate with Program and VNS Health management to ensure successful operations.
• Collaborate with BH/VNS Health leadership to identify and develop new innovative clinical programs and services that align with the changing healthcare environment (Managed Care initiatives, expansion of billable services, value‑based payment models, etc.), including oversight and development of division responses to RFPs and funding opportunities. Contribute to design of staffing model for new programming.
• Formulate, develop, interpret, monitor, and update policies and procedures to ensure high quality clinical care that supports the achievement of program goals and targets. Ensure that clinical care to clients is provided in compliance with regulatory and contractual requirements and VNS Health standards and procedures.
• Direct and/or participate in ad hoc management work groups which address operational or clinical issues that affect individual programs or cross programs.
• Oversee and ensure adherence to key program metrics including volume, productivity, and financials. Identify trends and project future needs for management and staffing.
• Collaborate with program management, VNS Health Education Department, and BH Clinical Directors to ensure clinical trainings and resources are developed, implemented, and delivered to all staff. Develop and facilitate BH clinical and administrative trainings as needed.
• Ensure that managers and staff maintain patient/client record keeping that is in compliance with all relevant policies and procedures. Collaborate with VNS Health IT Department, program partners, and other key BH management to develop, implement, and update EMR systems for BH programs. Assist with staff training for use of EMR and other client data systems. Perform ad hoc audits of records, as needed.
• Collaborate with quality department to implement mechanisms for utilization review, quality assurance, and program evaluation for regulatory, VNS Health, and clinical compliance. Oversee development of quality improvement plans based on BH leadership recommendations. Provide oversight for regulatory and VNS Health audits. Enhance and implement Quality Assurance (Utilization Review, Incident Review) and Quality Improvement initiatives with an emphasis on contract compliance, risk management, and outcome‑oriented data which illustrates the efficacy of BH programs.
• Collaborate with leadership to oversee network…