Coordinator, Client Care & Counseling

Description

Title: Coordinator, Client Care & Counseling

Department: Health Care Coordination

Reports To: Senior Director of Justice Initiatives

Location: 56 Bay Street 3rd floor, Staten Island, NY 10301

Position Status: Full-Time

FLSA Status: Non-exempt

Pay & Benefits: The pay range for this role is generally $59,000 - $64,000 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low‑income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

The Justice Initiatives programs provide comprehensive case management and counseling services for individuals involved with the legal system who present with substance use and/or mental health needs. These programs aim to reduce recidivism and promote recovery by facilitating access to treatment, social support, and community resources through a trauma‑informed, strength‑based approach.

The Coordinator, Client Care & Counseling, will oversee client care and counseling functions, including both group and individual services, within Justice Initiatives, ensuring high‑quality service delivery and integration across multidisciplinary teams. This role includes supervising a small team of case managers and counseling staff, reviewing treatment plans, facilitating case conferences, and supporting crisis intervention. The Coordinator will also conduct assessments, such as biopsychosocial evaluations, and assist clients in connecting to long‑term care and essential resources.

Services provided are short‑term and goal‑oriented, designed to stabilize clients and support successful program completion.

• Supervise a small team of case managers and counseling staff, offering guidance on treatment planning and execution in coordination with the Senior Director of Justice Initiatives.
• Deliver short‑term, strength‑based, trauma‑informed counseling and crisis intervention to clients as needed.
• Provide coverage and direct client support in the absence of assigned case managers or counseling staff to ensure continuity of care and adherence to program standards.
• Conduct comprehensive assessments, including biopsychosocial evaluations, safety planning, and risk assessments.
• Facilitate case conferences and clinical review meetings to support quality care and compliance with program mandates.
• Coordinate services that integrate substance use treatment, mental health care, and recovery supports participants.
• Ensure accurate and timely documentation for court reporting and program compliance.
• Participate in team and departmental meetings, training, and external provider collaborations.
• Engage in quality assurance and continuous improvement activities to enhance service delivery.
• The Coordinator may occasionally be required to work late evenings or Saturdays to support program events or coordinate with program staff who provide client services.
• Other duties that align with leadership needs and support program goals may be required.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values.

The above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of…