Bilingual Administrative Assistant

Base pay range: $22.00/hr - $23.00/hr

Shift: Monday to Friday, 9:00 am - 5:00 pm (Includes a 30-minute break)

Position Overview:

We are looking for an experienced and detail-oriented Patient Registrar to join our medical team for a 13-week contract assignment. This individual will serve as the first point of contact for patients, ensuring a smooth and efficient registration process while providing excellent customer service. This position requires fluency in Chinese/Mandarin and a strong background in clerical tasks, data entry, and healthcare administration.

Key Responsibilities:

• Greet and register patients upon arrival, ensuring accurate information is entered into the system.
• Verify patient insurance details and update demographic information as necessary.
• Manage and update patient records in the electronic health system.
• Answer phone calls promptly, providing helpful information to patients and scheduling appointments.
• Collect and process copays and other payments, ensuring accuracy.
• Provide support to patients with completing necessary forms and documents.
• Manage patient flow and ensure appointments are scheduled in a timely manner.
• Ensure compliance with all confidentiality and HIPAA regulations.
• Assist in preparing and organizing medical records for patient visits.
• Collaborate with medical and administrative teams to improve patient experience and clinic operations.
• Maintain a high level of professionalism and customer service during patient interactions.
• Assist with managing clinic-specific documentation and coding (ICD-9, CPT-4) as needed.

Required Qualifications:

• Education: High School Diploma or GED (Required), Some College (Preferred)
• Experience: At least 1 year of clerical experience in a healthcare setting (Required)
• Data entry skills with a minimum of 4500 keystrokes per hour (Required)
• Language: Fluency in Chinese/Mandarin (Required)
• Technical Skills: Familiarity with medical terminology (Preferred), experience with medical office operations and heavy phone call volume (Preferred)
• Communication Skills: Excellent verbal and written communication, customer service, and telephone etiquette skills (Required)
• Knowledge: Familiarity with medical coding (ICD-9, CPT-4) and health insurance benefits/requirements (Preferred)

Seniority level: Associate

Employment type: Contract

Job function: Health Care Provider

Industries: Hospitals and Health Care, Public Health, and Hospitals