Sr Director, Strategic Accounts

Overview

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of a fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they’re supported to live their best lives, and when they feel welcome to bring their whole selves to work. Diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

Put your passion where it meets purpose! Evolent attracts some of the brightest minds in health care. Surround yourself with talented, driven colleagues who share a passion for better health outcomes and a more connected care journey. We are hiring for a Senior Director to join our Strategic Accounts Team.

Collaboration Opportunities

The Senior Director, Strategic Accounts will embody deep relationships, serve as a trusted advisor, and have a strong entrepreneurial spirit to help build our Strategic Account function and contribute to Evolent’s strategy and success through the voice of our customers.

• Positions the assigned book of business strategically to achieve objectives, including relationship, growth, retention and customer goals
• Develops strategic account management objectives, and initiatives for your specific book of business
• Cultivates productive, trusted relationships with key executives – including C-level and both internal and external stakeholders
• Creates and maintains strategic partnerships with customers through the development and implementation of strategic business plans that result in long term retention of relationships. Serving as a strategic advisor and consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent
• Develops the strategy and execution of the commercial process for contract renewals, renegotiations, and expansions. Seeking and identifying products and service requirements based on a thorough understanding of each client’s strategic goals and the strategic business direction
• Interacts with internal and external executives, including C-level, to advance the commercial process and achieve key go-to-market milestones within a specific book of business

• Develops best-in-class presentation strategy, narratives, and content to support external meetings with senior stakeholders
• Partners with Evolent Market Operations team central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization
• Runs regular Strategic Account review process for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings
• Manages risks and developing opportunities associated with current clients
• Proactively assesses, validates, and prioritizes client needs on an ongoing basis, channeling input from clients into Evolent’s product roadmap and strategy

• With Operations and Network leadership, monitors issue resolution and ensure appropriate, timely follow up by Evolent team members; advocating on behalf of the client within Evolent to overcome challenges to partner satisfaction and provide feedback to address root causes of satisfaction issues
• Advocates for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization
• Aggressively manages all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and…