Director of Ops & Strategy at Careforce

About Careforce

Careforce is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we're building a next-gen Holdco of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We're starting with Interventional Psychiatry-bringing modern infrastructure, operational excellence, and scalable support.

We are seeking an exceptional Strategy & Ops Lead to manage all operational aspects of our enterprise account in the Bronx. This is a pivotal role where you ll serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution. This position offers a clear pathway to a Chief of Staff role for the right candidate who demonstrates excellence in execution and leadership.

1. Account Management & Stakeholder Relations

• Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision
• Influence and educate customer executives to understand how to transform care delivery and improve patient experience
• Develop trusted relationships with key account stakeholders and executive sponsors
• Serve as the primary point of contact for all enterprise account matters
• Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce

2. Operational Excellence

• Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards
• Monitor and analyze key metrics to ensure efficient and timely completion of tasks
• Identify inefficiencies in operations processes and implement strategies for continuous improvement
• Develop and implement operational policies and procedures to ensure smooth and efficient operations
• Coordinate cross-functional internal teams to improve the entire customer experience

3. Strategic Leadership

• Work closely with leadership on special projects and initiatives that drive organizational growth
• Provide strategic counsel and insights on key clinical and operational initiatives
• Anticipate and proactively address challenges and opportunities, identifying areas for improvement
• Drive accountability through project management processes and ensure timely execution
• Create and manage operational budgets to ensure financial health while supporting quality care delivery

1. Experience & Education

• 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups
• Experience in "zero to one" environments, taking projects from concept to successful implementation
• Bachelor s degree required, Master s degree in Healthcare Administration, Business Administration, or relevant field preferred
• Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies

2.

Skills:

• Deep understanding of US healthcare operations, regulations, and reimbursement models
• Exceptional stakeholder management abilities and executive presence
• Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions
• Project management expertise with a track record of driving outcomes inter-departmentally
• Excellent communication skills with the ability to simplify complex healthcare concepts
• Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments

This role offers a unique opportunity to make significant impact on our business operations and strategic direction. For exceptional performance, there is a clear pathway to advance into a Chief of Staff role, working directly with executive leadership to drive organizational strategy and execution.

The enterprise account is based in the Bronx, NY, with regular on-site presence required to manage our enterprise account effectively.

• Be part of reimagining outpatient specialty care at a critical growth stage
• Work alongside experienced healthcare innovators and leaders
• Influence the development of modern healthcare infrastructure and operations
• Competitive compensation and benefits package
• Significant growth and leadership opportunities in a rapidly expanding organization