Social Services Director

Overview

Hillcrest Health & Rehab | Omaha, NE. Lead with purpose. Advocate with impact. Hillcrest Health & Rehab is seeking an experienced and compassionate Director of Social Services to lead our patient transitions and social services functions. This is a key leadership role responsible for ensuring smooth care transitions, strong census management, regulatory compliance, and exceptional support for patients and families. If you’re a strategic thinker with a heart for aging adults and a talent for coordination, advocacy, and leadership, this role offers meaningful impact and professional growth.

• Leading and managing the Transitions department and team members
• Overseeing census development, reconciliation, and maintenance to meet or exceed budgeted goals
• Managing referrals and coordinating with Central Transitions, referral sources, and leadership to maximize appropriate admissions
• Directing discharge planning and coordination of care across Hillcrest service lines and affiliated entities
• Ensuring compliance with all state, federal, and regulatory requirements related to transitions and documentation
• Overseeing EMR processes related to admissions, discharges, insurance, Medicaid screenings, and
• Monitoring insurance updates, copayments, and financial communications to support fiscal responsibility
• Serving as a key point of communication for patient and family concerns, partnering with the Administrator to resolve issues
• Acting as second in command and assuming Administrator duties as needed
• Participating in QAPI and leading assigned committees and departmental meetings
• Supporting outreach and relationship-building with hospitals, discharge planners, physicians, and referral partners

• Bachelor’s or Master’s degree in Social Work from a CSWE-accredited program or related healthcare or health services degree

• Minimum of 2 years of experience in social work, case management, or a related field
• Minimum of 2 years of experience in discharge planning, social services, or case management in a post-acute or acute care setting

• Strong leadership, communication, and organizational skills
• Ability to remain calm, flexible, and professional in emotionally challenging situations
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
• Proficient with technology and electronic medical records
• Commitment to collaboration, accountability, and service excellence

• Ability to lift up to 35 pounds
• Ability to sit, stand, bend, and move throughout the workday
• Must be able to read, write, and speak English
• Possible exposure to communicable diseases and bodily fluids

• Mission-driven organization focused on enhancing the lives of aging adults
• Leadership role with visibility and influence across service lines
• Collaborative, values-based culture
• Opportunities for professional development and growth

Ready to lead care transitions that truly matter? Apply today and join Hillcrest Health & Rehab in shaping exceptional experiences for patients, families, and care partners.