Patient Support Service Associate - Per Diem

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

The Patient Support Services Associate is the “Face of Bassett” to patients and visitors. It is essential that outstanding service, friendliness, a strong desire to help, and a willingness to make decisions that put the needs of our patients, visitors, and colleagues first, be the foundation of this position. The Patient Services Support Associate is under the supervision of Patient Support Services, and is responsible for the timely, accurate, safe and effective transfer of patients throughout the hospital complex, and the tracking, coordination, and delivery of relative equipment throughout the hospital.

Has an understanding and adheres to all safety and infection control policies and procedures as related to the carry out of job-related duties. The goal is to provide a safe and pleasant atmosphere for patients, physicians, staff and other clients. The Patient Services Support Associate is part of the Patient Support Services Team and provides assistance in other duties as assigned by Bed Management and Call Center colleagues.

This position is responsible for assisting where needed to help keep a constant workflow.

• Responds appropriately to requests for services (as listed below) and completes all tasks with the patient’s privacy and wellbeing in mind. Responds immediately when paged and seeks necessary equipment/assistance to provide a safe transfer of the patient. Provides outstanding service as the foundation for completion of all tasks.
• Follows established standards for priority and response as developed by Manager, Bed Management and Patient Support Services. Monitored through observation and customer satisfaction.
• Code Blue/Rapid Response/Medical Assistance – immediate response
• Stat Labs and Pharmacy – immediate response
• Blood Bank pick‑up/delivery of blood products – immediate response
• Patient Moves from/to Testing areas – 5‑10 minutes
• Patient Transfers from one floor to another – 5‑10 minutes
• Patient Discharges/Admissions – 5‑10 minutes
• Stat Bed Requests from ER/OR – 5‑10 minutes
• Patient Moves (room to room) – 15 minutes
• Equipment – 15 minutes
• Routine Labs – 15 minutes (When Pneumatic Tube System is down)
• Lifting Assistance – 5‑10 minutes – as available
• Equipment, Oxygen and Clutter Rounds as available.
• Transports patients from various hospital units to and from appointments by wheelchair, stretcher, and/or escort. Uses precautionary measures and good judgment as required to ensure patient safety and satisfaction.
• Ensures that patient has all needed equipment for safe transport and that patient has had basic needs met prior to transport ie: toileting and comfort and notifies nurse if needs are unmet. Ensures patient is ready to travel and ensures patient has non‑slip socks prior to travel.
• Place patient feet on footrest of wheelchairs, make sure hands are inside stretchers and wheelchairs, make sure all bed rails are up prior to transporting, check for proper placement of linen items during transport, ensure proper placement of IV lines, oxygen tubing and Foley catheter tubing. Monitored through feedback from patients and other staff.
• Brings all patient belongings necessary for test/transfer, i.e. dentures, with patient during transports. Monitored through incident/variance reports
• Ensures Ticket‑To‑Ride is filled in accurately and completely, signs off on TTR when complete prior to transporting patient.
• When returning patient to room, ensures the bed alarm is set, bed is plugged in, patient has easy access to nurse call light, and all cords are plugged in and not posing a trip hazard. Ensure bedside table is within reach and make sure the patient does not need anything prior to leaving. Removes clutter and unnecessary items as seen fit so room is free of obstructions for safety reasons.
• Provides assistance with discharging patients,…