Hospitality Liaison

Job Description

Orchestrating patient and family-centered care across the lobby, procedural areas and the Emergency Department. Conveying key strategic messages to patients, families and service line manager, aligning with our culture of patient-centeredness and hospitality. Creating a warm and supportive atmosphere, ensuring a seamless experience for patients from arrival to admission to discharge. Fostering an environment where compassion meets efficiency.

• Proactively identifies operations needing improvement and collaborates with multiple support service departments to enhance the overall patient experience and guest service activities.
• Monitors the amenities, functionality and appearance of patient and customer areas, ensuring a welcoming environment.
• Assists patients, families, and visitors in navigating the complexities of patient care, offering sensitive and culturally diverse guidance in stressful situations; promptly escalates issues to relevant departments or management when necessary
• Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.
• Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.
• Ensures availability of wheelchair services to incoming and outgoing patients and visitors.
• Acts as an advocate for ptaients, managing expectations, informing them of anticipated processes and addressing concerns in collaboration with appropriate departments.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).