Supervisor - Building Services

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three consecutive years, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across six inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

We have an exciting opportunity to join our team as a Supervisor – Building Services. In this role, the successful candidate is responsible for overseeing the cleaning operations in assigned areas throughout TISCH, Kimmel and HCC. The candidate will ensure a clean and sanitary environment, ensuring that all department employees have a thorough understanding and use of all cleaning equipment and supplies and perform their duties satisfactorily.

• Maintains safety and sanitary standards in areas of responsibilities. Tours each area to observe all service line functions with the Building Services Department (escort, linen, and cleaning) and determines compliance with instructions and quality of work. Inspects each area to ensure that all safety, health, and sanitation regulations are met in accordance with Federal, City, and State regulations. Ensures that cleaning staff follows proper policies and protocol as written in departmental policies and procedures manual.
• Demonstrates knowledge of the organization's Service Standards and incorporates them into the performance of duties.
• Establishes daily assignment schedules for all employees under supervision and monitors their work. Defines the expected outcome and time of completion of daily duties to the employee, clearly communicates the objective of the assignment, and institutes appropriate follow‑up to ensure the desired outcome is reached. Allocates resources appropriately so that tasks can be accomplished and informs employees of their assignments immediately upon reporting to work or in advance, distributing assignments equitably.
• Evaluates and documents staff performance, records, and reports personnel absences, and performs personnel counseling. Recognizes the need to counsel subordinates and performs counseling in a timely fashion. Explains responsibilities and performance standards clearly, offers guidance for improvement, disciplines subordinates when necessary in accordance with Human Resources policies and procedures and the Collective Bargaining Agreement. Brings performance issues to staff attention and establishes a plan and time frame for correction.
  
  Conducts performance reviews constructively and in accordance with departmental guidelines.
• Develops and encourages a program of staff development. Plans training and development of staff in advance of implementation; trains staff effectively and maintains detailed records of performance and training status or probationary employees. Ensures that policies and procedures are followed and staff awareness of said policies is understood and implemented.
• Participates in developing, planning and implementing new programs, including the development of related procedures and processes. Communicates the need for new policies and procedures to superiors in a timely manner, submits reports and plans as requested, develops short‑ and long‑range plans for goal accomplishment, addresses contingencies, and communicates reasons for delays. Utilizes audit results, quality assurance reports and accident reports to improve the quality of service.
• Participates in cost control activities by seeking the most effective methods of delivering services and maintains awareness of…