Patient Navigator - HIPP

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment‑free, high‑quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

Growth and development:
Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture:
Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits:
Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Under the direction of the Program Manager of the H.I.P.P program, the Patient Navigator is responsible for conducting outreach and in‑reach activities, assist with intakes and provide education to potential PEP/PrEP and HIV positive newly diagnosed patients seeking services. The Patient Navigator also assists in the coordination of medical appointments, troubleshoots patient insurance issues; enters data into AIRS, conducts follow up with clients, and provides retention and adherence counseling to PEP/PrEP and primary care patients.

• Assesses needs of patients seeking and accessing PEP and PrEP related services.
• Assist providers with identifying patients for PEP/PrEP and assist with intakes/program enrollment, service navigation, education and follow up around PEP and PrEP services.
• Assists with data collection and data entry for the AIDS Institute Reporting System and CHN’s Electronic Medical Record.
• Coordinates medical services with clinic staff.
• Provide a wide range of community education and increase awareness about Treatment as Prevention for HIV positive individuals and Pre‑Exposure Prophylaxis (PrEP) Post‑Exposure Prophylaxis (PEP) for those at high risk for HIV infection.
• Participates in health fairs, tabling and joint health activities with other community agencies.
• Participate in trainings and support services.
• Maintains strict confidentiality of all patient related information.
• Facilitates PEP/PrEP related services for health center patients as appropriate with respect to their confidentiality and privacy.
• Increase the number of undiagnosed persons who know their HIV status and are linked to care.
• Identify, link, and retain persons diagnosed with HIV and ensure prompt access to medical care, partner, and prevention services.
• Navigate patients into integrated STD and HVC education and linkage to STD and HVC screening and treatment.

• High School diploma or G.E.D. preferred with two years’ experience in community work and patient navigation/linkage.