Care Coordination Outreach Engagement Specialist

Title

Care Coordination Outreach Engagement Specialist

Health Care Coordination

Director

56 Bay Street, Staten Island, NY

Full-Time

Non-Exempt

The pay range for this role is generally $37,000-$42,000 commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low‑income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

The HIV Care Coordination Program (CCR) addresses HIV healthcare disparities by facilitating access to care and other services through a client‑centered, holistic, and comprehensive approach to meeting the needs of persons through team‑based care management. The program goals include prompt linkage and ongoing retention in HIV care, optimal treatment adherence, viral suppression, and reduced HIV‑related mortality. This is achieved through activities such as patient navigation, directly observed therapy, health education, and coordination with the medical team.

The Outreach Engagement Specialist will be a crucial member of the HIV Care Coordination team. They will perform outreach with our community partners, medical facilities and other locations the target population may frequent, and seek out individuals in need of referrals into the program to ensure timely and culturally appropriate linkages into CHASI’s program and the program’s medical partners. The Outreach Engagement Specialist will also assist with accompaniment and referral and appointment follow‑ups as needed.

• Conduct street and facility‑based outreach to the target populations and navigate HIV positive individuals into CHASI programs and medical care.
• Help clients set and attend appointments for medical intervention services, plus (with signed HIPAA release) gain documentation about the outcome of such appointments; including scheduling, communicating with referral source, reminding clients of appointments, accompaniment, etc.
• Collect and submit to CHASI’s Data Unit accurate data on persons contacted and engaged via both virtual and in‑person outreach.
• Attend one‑on‑one check‑in meetings with supervisor and department and other organizational meetings, as scheduled.
• Work collaboratively with all staff to integrate cross‑program activities and functions.
• Align all activities with CHASI’s mission, core values, and culture.
• Other duties as assigned.

• High School Diploma or equivalency required.
• Ability to engage, communicate with, and serve the populations served by this program.
• Conversant with HIV terminology, services, and interventions desired.
• Lived experience with or familiarity with the target population preferred.
• Familiarity with venues that the target population frequent and Staten Island.
• A team player with an ability to work in diverse teams with shared responsibility and accountability; ability to contribute to a positive, productive, open, and supportive environment that motivates everyone to perform at their best.
• Proficiency in English is required; fluency in Spanish is preferred.
• Ability to listen to feedback and direction and take action accordingly.
• Ability to compose client documentation, emails, and other communication in a way that is clear, accurate, and well‑organized.

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, creed, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.