Part-Time Overnight Patient Services Associate​/Patient Access - Brooklyn

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We have an exciting opportunity to join our team as a Part-Time Overnight Patient Services Associate/Patient Access - Brooklyn.

In this role, the successful candidate performs diversified duties in the patient access departments. Duties will vary depending on the needs of the work in the specific area. Duties include coordinating registration and ED unit clerk functions, triaging and reviewing daily work to ensure prioritization and minimal backlog, insurance verification, financial assistance assessment, billing and follow‑up activities.

• Complies with HIPAA, OSHA, JCAHO, NYU policies and procedures
• Admitting Office:
  • 1. Performs registrations/admissions promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required. Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing charts and labels, and escorting patient to unit when necessary, in an accurate and timely manner.
  • 2. Ability to accurately change names, change patient types and transfer patients
  • 3. Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
  • 4. Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
  • 5. Verifies insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools and accurately updates account accordingly, on a timely basis
  • 6. Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account accordingly, on a timely basis
  • 7. Answers questions and provides information regarding the medical center's policies and procedures related to admitting, outpatient services, and financial matters, distributes patient handbooks, and charity care/Medicaid information
  • 8. Interprets hospital regulations to patients
  • 9. Makes decisions to facilitate departmental workflow in presence or absence of supervisor
  • 10. When applicable, distributes HIPPA Privacy Notice and obtains patient acknowledgement of receipt of notice
  • 11. Maintains appropriate documentation of expirations, filing of death certificates and organ donation in an accurate and timely manner
  • 12. Facilitates bed procurements, patient transfers, performs bed rounds and maintains bed board in an accurate and timely manner
  • 13. Prepares admission folders, print reports, census and schedules
• Insurance Verification:
  • 1. Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.
  • 2. Ability to add insurance accurately
  • 3. Screens patients to determine eligibility for Medicaid and refers accounts accordingly
  • 4. Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis
  • 5. Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.
  • 6. Prepares admission folders, pulls discharge folders and files accounts daily
  • 7. Reviews and completes MSPs as required
  • 8. Coordinates the daily workflow to ensure that accounts are completed timely and accurately
• Emergency Department:
  • 1. Performs…