PartTime Patient Services AssociatePatient Access Brooklyn

Overview

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a network of affiliated ambulatory and outpatient practices and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the borough. We value equity and inclusion and strive to be a place where our faculty, staff, and students of all identities can thrive.

We have an exciting opportunity to join our team as a Part-Time Patient Services Associate/Patient Access – Brooklyn.

In this role, the successful candidate performs diversified duties in the patient access departments. Duties vary by work area and include coordinating registration and unit clerk functions, triaging and reviewing daily work to ensure prioritization and minimal backlog, insurance verification, financial assistance assessment, and billing and follow-up activities.

• Complies with HIPAA, OSHA, JCAHO, NYU policies and procedures
• Admitting Office
  • Performs registrations/admissions promptly and accurately, including adding insurance, accident information and account notes; reviews and completes MSPs as required; obtains demographic and financial information from patient/family in a courteous and sensitive manner; secures signatures; copies insurance cards; updates computer system; prints charts and labels; escorts patient to unit when necessary
  • Ability to accurately change names, change patient types, and transfer patients
  • Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
  • Screens patients to determine eligibility for Medicaid and refers accounts to Medicaid Area
  • Verifies insurance recipient/policy number and dates of service on verification tools and updates account in a timely manner
  • Calls insurers to verify insurance and secure authorization for admission/procedure and update account accordingly
  • Answers questions and provides information regarding policies and procedures related to admitting, outpatient services, and financial matters; distributes patient handbooks and charity care/Medicaid information
  • Interprets hospital regulations to patients
  • Makes decisions to facilitate departmental workflow in absence or presence of supervisor
  • Maintains documentation of expirations, death certificates, and organ donation in a timely manner
  • Facilitates bed procurements, patient transfers, bed rounds, and maintains bed board
  • Prepares admission folders, prints reports, census, and schedules
• Insurance Verification
  • Verifies insurance/address information for billing and notification; maintains accurate patient/insurance records and updates demographic and insurance information
  • Ability to add insurance accurately and screen patients for Medicaid eligibility
  • Verifies insurance recipient/policy number and dates of service; updates account promptly
  • Calls insurance companies to verify coverage and secure authorization for admission/procedure
  • Prepares admission folders and daily file management
  • Reviews and completes MSPs as required
  • Coordinates daily workflow to ensure timely and accurate account completion
• Emergency Department
  • Registers ED visits promptly and accurately, including adding insurance and account notes; reviews and completes MSPs as required
  • Ability to change names, patient types, and transfer patients
  • Obtains demographic and financial information courteously; updates system and prints charts
  • Screens patients for Medicaid eligibility; informs self-pay patients about Charity Care and Medicaid; refers accounts to Medicaid Area
  • Calls insurers to notify of visit and/or request authorization and documents account accordingly
  • Verifies insurance and obtains authorization for Medicaid patients and updates account
  • Completes inpatient admissions for ED-admitted patients; procures bed assignment and updates system
  • Tracks patients in the ED; enters charges, updates physician fields, prepares charts for medical records, and maintains ED log
  • Answers phones promptly and routes calls
  • Provides information on center policies and distributes handbooks and Medicaid information
  • Places…