Patient Support Coordinator

Discover Better Health Careers with Rendr!

Who We Are

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

The Patient Support Coordinator serves as the primary liaison between patients, patients’ families, medical providers and vendors. Ensuring patients receive timely, compassionate, and well-organized support throughout their primary care journey. This role blends administrative expertise with patient advocacy, helping individuals scheduling appointments, insurance processes, explaining treatment plans, patient benefit-related support and knowledge, and effective communication with various clinical teams and external vendors/insurance companies.

• Serve as the first-line resource for patient inquiries via phone, email, and patient portals.
• Coordinate appointments, follow-ups, and referrals across multiple providers and departments.
• Support patients in understanding treatment plans, scheduling needs, and next steps in their primary care.
• Assist with insurance verification and prior authorizations.
• Maintain accurate and up-to-date patient records in the EMR system.
• Monitor patient progress and proactively reach out to ensure continuity of care.
• Escalate clinical concerns to medical care team.
• Collaborate with nurses, physicians, and administrative staff to streamline patient workflows.
• Uphold patient confidentiality and compliance with HIPAA and organizational policies.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in healthcare administration and patient services, preferred
• Customer support for half a year to one year required.
• Strong communication and interpersonal skills with a patient-centered mindset.
• Bilingual English and Cantonese or Mandarin speaking skills, required. Both Cantonese and Mandarin speaking skills, preferred.
• Proficiency with EMR/EHR systems, Microsoft Teams and other general office software.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Knowledge of insurance processes and medical terminology is a plus.

• Empathic and active listener
• Responsible and take initiatives
• Problem-solving and resourcefulness
• Attention to detail and organized
• Professional communication
• Team player but is also adept at working alone

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!