Hospitality Concierge

Join to apply for the Hospitality Concierge role at Hospital for Special Surgery
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The Ambassador Services department is wholly dedicated to providing outstanding service to patients and their families who choose to stay with us. As part of this commitment, the Hospitality Concierge will strive to continuously improve patient experience for all patients, through innovative thinking and best‑practices implementation.

• Managing the accommodative patient experience for patients staying on Tisch 5, including room readiness, room assignments, and special requests.
• Ongoing daily management of Tisch 5 amenity programs and successful implementation of new program initiatives, including keeping an accurate inventory and managing vendor relationships (e.g., daily tea service, linen program, toiletries, patient snacks and other room amenities).
• Welcoming patients to Tisch 5 and providing them with information pertinent to their accommodative experience.
• Daily rounding to visit all patients and their family members.
• Responsible for fulfilling patients’ requests and addressing inquiries that arise.
• Quickly identifying patient concerns, reporting them correctly, and providing patients with reasonable solutions to the problem.
• Having expertise in local area lodging, transportation and restaurants to better serve our patients.
• Developing trusting and supportive relationships with all assigned patients and HSS staff.
• Data entry and maintenance for all assigned patients and reporting and trend analysis.

• 2-3 years in a customer service setting, hospitality and/or healthcare.
• Must have outstanding customer service skills.
• Excellent time‑management and problem‑solving skills in a fast‑paced environment.
• Communication skills, with an emphasis on listening and interpreting body language.
• Pleasant and amicable character and ability to develop relationships with every patient type.
• Utmost respect for patient privacy and confidentiality (the successful candidate will comply with all HIPAA rules and regulations).
• Bachelor’s degree.
• Strong computer skills, including Microsoft Office Suite.

• Healthcare and/or Hospitality experience.

• Employment type: Full-time
• Work shift: Day (United States of America)
• Employment status: Regular Full Time
• Compensation range: $0.00 - $0.00 (salary determined by scope of role, level of experience, education, accomplishments, internal equity, budget, and Fair Market Value evaluation).
• Schedule flexibility: Includes weekends, early mornings, and late evenings.

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.