Senior Practice Manager FGP Manhattan Trinity

Position Summary

We have an exciting opportunity to join our team as a Senior Practice Manager (FGP) - Manhattan, Trinity.

In this role, the successful candidate Under the direction of the Center Director, this position is responsible for oversight and management of front-end operational activities and adherence to policies and procedures of the Faculty Group Practice. This key role will collaborate with practice managers to implement, optimize and monitor operational performance of front end activities, policies including the ambulatory call center for customer service and appointment scheduling, front end practice redesign to create a new/unified/consistent standard for all faculty group practices, and other initiatives.

This position will work closely with colleagues in the Faculty Group Practice to implement system wide initiatives.

• Conduct analysis to address patient care access and coordination of care, which led to increase in patient satisfaction and referrals.
• Mentors leaders, managers and staff, and actively promotes the development of operational/financial performance improvement skills across teams.
• Direct business and patient care functions of a large ambulatory clinic with 38 physicians of 22 specialties.
• Meet regularly with the Director to discuss financial outcomes relative to front end process i.e co pay collection, insurance verification, authorization and referral.
• Oversee and manage any required training programs on policies and procedures to maintain standardization amongst the FGP. Works closely with Administration, on site Coordinators and Supervisors, Epic Operations, to identify opportunities to improve front end processes.
• Develop key indicators and benchmarks for practices, including productivity and quality. Improve performance to expected benchmarks, and review and disseminate information to practices on a regular basis. Assist in key FGP initiatives such as meaningful use, AVS and Patient Secure usage.
• Oversee the coordination, integration, communication, implementation and performance evaluation of practice operations and policies and procedures. Identify areas for improvement and develop detailed action plans as necessary. Optimize patient flow and patient access.
• Serve as liaison with on-site supervisors/coordinators.
• Work with Coordinator/Supervisor to ensure appropriate staffing levels, coordination of resources and effective assignment of duties. Develop staffing standards, ongoing trainings and productivity metrics.
• Implement and optimize template management with supervisor/coordinator per Department policies i.e use of urgent care slots, appointment type durations.
• Work with the Administrator to onboard new faculty as needed.
• Serve as an on-site resource to improve practice operations- assure meaningful use reporting, wait lists and EPIC work queues are maintained.
• Develop detailed action plans for process improvement.
• Conduct systematic operational reviews of practice operations to identify areas for improvement with recommendations and report to Administration.
• Other projects as necessary.

• Seven to ten years minimum experience in healthcare operations with emphasis on physician practice operations, required.
• Bachelor's degree, required.
• Excellent written and oral communication skills.
• Ability to prioritize effectively and handle shifting priorities professionally.
• Strong workflow analysis and business process integration skills.
• Ability to think systemically and understand the implications of policies and practices.
• Ability to anticipate problems and take decisive action.
• Strong interpersonal skills.
• Lead others for implementation of projects and organizational workflow redesign.

• Lean six sigma experience, preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

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