Assistant Director FGP Revenue Optimization and AnalyticsRadiology

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.

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We have an exciting opportunity to join our team as a Assistant Director (FGP), Revenue Optimization and Analytics-Radiology.

Reporting to the Director of Revenue Cycle, the Associate Director, Professional Billing Operations will direct and monitor the NYU Grossman School of Medicine Faculty Group Practice (NYU FGP) professional billing functions, including charge capture, coding, accounts receivable management, denial management, training, and reporting. Additionally, he/she will be responsible for managing and coordinating the overall functions of the revenue cycle management team to monitor cash flow while improving patient, physician and other customer relations.

This includes facilitating and directing an optimal patient experience related to billing and collections. The Associate Director will establish a positive/collaborative relationship with our growing network of physician practices, and ensure that new practice/provider transitions occur smoothly and on schedule. The Associate Director will also provide detailed and right sized reporting to practices, FGP and CBO leadership demonstrating the effectiveness of revenue cycle work and functions.

• Manages all facets of professional billing revenue cycle processes
• Directs a team of revenue cycle staff to monitor and improve operations and cash collections
• Serves as an operational liaison with billing, coding, and collection agencies while monitoring metrics and performance improvements
• Supervisory responsibilities including managing staff performance, productivity, work allocation, salary planning, training, development, hiring and placement
• Serves as liaison with physicians/practices on day-to-day issues
• Monitors team metrics and develops work plans for improvements
• Contributes to the creation of an organization wide revenue cycle action-planning document, and monitors progress of team to moving action items to completion
• Responsible for monthly/quarterly meetings with practice leadership to discuss key performance indicators, actionable improvements to meet PKIs, and practice specific growth and development influencing revenue cycle operations
• Attend and lead, from a billing perspective, transition meetings for new practices, collect data/information and review risks with leadership to ensure that timelines are met
• Works with the credentialing and managed care teams to resolve A/R issues, underpayments, and over payments
• Builds relationships with and maintains contact with FGP Operations and FGP Practices to obtain and analyze additional information to document
• Directs and reviews analyses, reports, key performance indicators, and operational metrics
• Assists with the ongoing management of EPIC as it relates to professional billing
• Assists with the development of strategic plans and goals for continued improvement and service leverage acting as key leader to implement plans
• Ensures that the activities of the professional billing teams are conducted in a manner that is consistent with overall department protocol, FGP Policies and Procedures, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements
• Participates in corrective actions in response to variances and trends
• Meets or exceed internal standards for accuracy and timeliness in documentation preparation and submission
• Provides, oversees, and/or coordinates the provision of training for new and existing staff on applicable operating policies, protocols, systems and procedures, standards, and techniques
• Other duties as assigned

• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively…