Office Supervisor

Location: New York

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** About Our Company
** We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through Village

MD and our operating companies , , , , and .When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
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* Please Note:

** We will only contact candidates regarding your applications from one of the following domains: , , , , , , or  
** Job Description**##

Job Purpose:

The Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial and operational aspects of a CityMD site. Essentially, an Assistant Manager is accountable for:
* Supporting a patient-centric urgent care experience from welcome to the departure of the facility
* Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for
* Aiding in an experience where the patient will want to come back and refer their family and friends to CityMD
* Assisting the physician with basic patient care and medical procedures
* Assisting site managers with directing the patient flow, inventory, and following up on labs## Essential Functions/Responsibilities:### Site Management:
* Managing the performance of the front desk operation; understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
* Assisting the Site Manager in preparing the schedule for non-providers (physician scheduling is not done by the assistant manager)
* Ordering all medical supplies, medications, vaccinations, and office supplies for the site
* Opening and closing the site as required
* Assisting the site manager in administrative and operational responsibilities; provide coverage when the site manager is not on the premises### People Management:
* Building strong positive communication with physicians and works as a team to enhance the success of the practice
* Ensuring staff maintains professionalism at all times, coaching, managing, disciplining, and developing the staff when the site manager is not present
* Managing the PCRs from interviewing, performance, promotion, discipline, etc.### Business and Patient Management:
* Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
* Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards##

Qualifications:

* 1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality, or restaurant industries)
* Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
* Happy and positive thinking, able to project this attitude around others
* Must exhibit a passion for outstanding results and compassion for those we work with and serve
* Good computer skills (knowledge of  a PC, Microsoft Office programs)
* Great leadership qualities a must
* Able to handle group dynamics (help bringing unity to a diverse group)
* Able to troubleshoot when necessary
* Comfortable with constructive confrontation and counseling management
* Has an entrepreneurial spirit and takes a proactive approach to business operations
* Bilingual language skills required or preferred based on-site location.## Additional Information:

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at the facility), and must work on-site.##

Physical requirements:

The job may require…