Associate, MEV Outreach Representative

Location: Fishkill

Join Us in Shaping the Future of Health Care
At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care.

As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.
What's in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District
  , one of the Best Companies to Work For in New York
  , and an Inclusive Workplace
  .

You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers.

Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.
About the Opportunity Mobile Enrollment Vehicle (MEV) Outreach Representative is responsible for membership growth in strategic target areas, identifying eligible members and enrolling them in Medicaid, Child Health Plus, Essential Plan, Qualified Health Plans (QHPs), and HARP as permitted under federal and state guidelines. Provides guidance on plan benefits and care tailoring those to customer needs. Conducts individual and group territory development activities throughout the assigned regions and conducts public presentations on MVP products to ensure plan visibility and receive feedback.

Partners with Field Marketing and Community Engagement Representatives to drive growth from events in assigned territories, including but not limited to health fairs, community expos, festivals, holiday-themed events, and medical provider events.

Mobile Enrollment Vehicle (MEV) Outreach Representative must provide fair and impartial information to individual consumers regarding coverage options available through the NY State of Health Marketplace. Responsible for developing and maintaining positive relationships with community-based organizations, medical provider partners, and community contacts within assigned territory. Accountable for targeted generation of qualified leads and referrals and their timely conversion. Creates and maintains individual prospect database files including information regarding name, address, phone number, documentation, and other required data for assigned territory.

Completes internal management reports as requested.
What You'll Do

• You will be responsible for safely driving and operating the Mobile Enrollment Vehicle (MEV) throughout the region, traveling to various community events and organizations. In this role, you will engage directly and in-person with underserved populations to provide enrollment assistance.
• You will maintain sanitation standards by sanitizing all surfaces daily, properly disposing of waste, and organizing supplies and equipment in the Mobile Enrollment Vehicle (MEV) according to the MEV checklist.
• Ability to work evenings and weekends as needed for events, presentations, meetings, etc.
• Ability to lift/transport heavy promotional materials up to 30 lbs. (brochures, giveaways etc.) is required.
• You will serve as a mobile resource to ensure that each prospect/enrollee understands the product benefits, policies, and procedures by providing clear, complete, and accurate information.
• It is essential to qualify each prospect according to departmental and federal guidelines and meet accessibility and quality goals, such as average speed of answer and abandonment rate.
• Documenting complete and accurate prospect records and processing all appointments, registrations, and request for information in CRM.
• Meeting individual and team membership goals is crucial, as is following company and federal sales and marketing guidelines in all interactions with prospects.
• You will collaborate with both internal and external teams to further strengthen MVP Health Care's mission.
• Other duties as assigned by leadership.

Skills and Experience

• Education, Licensures, & Certifications
  • Associate degree or equivalent combination of education and directly related experience.
  • Valid and clean NYS Driver's license

• Years of Experience (Required & Preferred)
  • Two years in sales, customer service, health care (hospital, medical office, health insurance) industries required.
  • Experience in positions where adherence to strict confidentiality is required.
  • Healthcare/Health Insurance…