Senior Client Solutions Manager

Thank you for considering Progyny! We’re seeking a strategic, execution-driven Senior Client Solutions Manager to lead post-launch client initiatives. This role is pivotal in ensuring seamless benefit change related implementations and client day‑to‑day operational excellence. You will work in close partnership with the client’s Progyny Client Success Manager, internal stakeholders, and external partners to drive outcomes and elevate the client experience.

• Client Operational Ownership & Strategic Partnership
  • Serve as the primary post-launch lead for clients, ensuring continuity and alignment across client onboarding, client success, revenue cycle management and member services.
  • Demonstrate thought leadership and initiative by driving best practices, influencing client benefit change implementation strategy, and proactively solving complex challenges.
  • Guide benefit change implementations and strategic initiatives from kickoff through completion.
  • Build trust with client stakeholders through consultative guidance and transparent communication. Champion client needs internally, advocate for continuous improvement, and foster long‑term partnerships that drive client satisfaction and retention.
• Project & Stakeholder Management
  • Lead cross‑functional projects involving product, engineering, revenue cycle management, and member service teams.
  • Proactively identify risks, document in Progyny’s tools and systems, and communicate mitigation plans to leadership.
  • Manage timelines for eligibility file delivery and issue resolution, client‑driven initiatives and benefit setup audits.
• Operational Excellence & Process Optimization
  • Develop deep expertise in Progyny’s benefit products, implementation workflows, and operational guardrails.
  • Recommend scalable solutions based on client feedback and internal learnings.
• Communication & Reporting
  • Maintain real‑time reporting on client status, risks, and escalations.
  • Facilitate internal and external meetings, ensuring clarity of roles, deliverables, and next steps.
  • Support documentation and knowledge sharing across the client onboarding, solutions, and success teams.

• 5+ years in client‑facing implementation or client success roles, preferably in healthcare or employee benefits.
• Proven success managing complex, multi‑stakeholder projects with minimal oversight.
• Exceptional written and verbal communication skills; able to tailor messaging to diverse audiences.
• Strong consultative mindset with a passion for solving problems and driving outcomes.
• Experience with tools like Salesforce, JIRA, and Microsoft 365; familiarity with eligibility files and carrier/vendor integrations is a plus.
• Bachelor’s degree required; PMP or similar certification preferred.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women’s health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME
100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare’s Best Places to Work in Healthcare, Forbes’ Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and…