Director of Clinical

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Regular Full-Time Bronx, NY, US

5 days ago Requisition

Salary Range: $ To $ Annually

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year.

Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

Under the direction of the Senior Administrator of Population Health, the Director of Clinical Applications (DCA) leads and actively executes the optimization and effective use of clinical applications, with a primary focus on the electronic medical record (EMR/EHR) and integrated systems. This role aligns technology strategies with the evolving operational needs of Primary Care (La Casa de Salud a Federally Qualified Health Center) and Acacia Network Behavioral Health programs to maximize system utility and support high-quality care.

The DCA serves as the primary liaison for the EMR/EHR (Next Gen and AWARDS) and related clinical applications, translating user needs into actionable system improvements.

This is a hands-on leadership role responsible for both directing and performing work related to system integration, interoperability, customization, and implementation initiatives that improve workflows, data utilization, and overall system effectiveness. The DCA supervises (where applicable) staff supporting application optimization, training, and user support while fostering a collaborative, continuously improving environment.

• Lead and execute clinical application optimization strategies for Primary Care (La Casa de Salud) and Acacia Network Behavioral Health programs.
• Develop and operationalize a roadmap for scaling successful innovation initiatives across teams.
• Provide strategic recommendations to IT, Informatics, QI, and leadership on digital health opportunities, including enhancements to existing services and new solutions.
• Supervise and mentor Health IT team members, providing guidance, performance feedback, and professional development opportunities.
• Oversee training strategy and curriculum development and directly deliver training as needed to support system adoption and effectiveness.
• Communicate regularly with senior leadership on team capabilities, priorities, outcomes, and return on investment.

• Serve as the subject matter expert for the EHR (Next Gen and AWARDS) and integrated clinical applications, leading optimization efforts that reduce documentation burden while maximizing compliance, care quality, and operational efficiency.
• Provide cross-functional coordination for clinical applications, ensuring alignment across clinical, operational, and IT priorities, and driving resolution of application issues in collaboration with end users and key stakeholders.
• Lead and execute system integration, interoperability, customization, implementation, and configuration initiatives to optimize clinical workflows and operational outcomes.
• Continuously assess end-user needs, identify system inefficiencies, and implement solutions to enhance system functionality, workflows and user experience.
• Manage relationships with external vendors and partners to maximize product value and performance.
• Ensure clinical applications support compliance with all applicable regulatory and organizational requirements (such as UDS, HEDIS, HRSA, FTCA, HIPAA, open notes, etc.)
• Support end-user education and adoption of EHR and integrated applications