Customer Success Manager

Job Description

What you'll do:

• Own existing customer relationships to create successful partners
• Serve as the primary point of contact for customer, including questions, issues and escalations
• Proactively identify opportunities to drive customer satisfaction and retention
• Manage cross functional efforts in service of customer success, including
• Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
• Help build internal processes and playbooks as we scale the function

What you'll need:

• 3-5 years of healthcare-focused experience in Customer Success, Program Management, or a client-facing implementations/support role
• Excellent communication and relationship-building skills
• Comfortable working in a fast-paced, evolving startup environment
• Strong project management instincts; ability to drive despite ambiguity
• Curious, proactive, and energized by solving complex problems
• You’re looking forward to working with our in-person teams in Boston or New York City (this role is hybrid two days per week in either location).

What we'd love to see:

• Exposure to clinical or related workflows (RCM, CDI)
• Familiarity with tools like Smartsheets, Notion, Slack or project management platforms
• Experience implementing in EMRs

Expected compensation range for this role is $,000. Compensation is dependent on experience, overall fit to our role, and candidate location. Expected compensation ranges for this role may change over time. If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role. We will make a determination as to whether an exception can be made.

Layer Health is committed to fostering an environment of inclusion that is free from discrimination. We are an Equal Opportunity Employer where employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

Join us and help us transform healthcare with AI.