Enrollment Coordinator

essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management services, and in-home medical services through our House Calls Division, Intention Health Care and facilitate smooth transitions between care settings including telehealth, in-person medical visits, and home care through Intention Health Care.

Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

Enrollment Coordinator

The Enrollment Coordinator serves as a critical link between patients and the services, ensuring seamless care coordination, particularly for underserved and high‑needs populations. This role removes barriers to care by connecting patients with primary care, specialty services, behavioral health, and community resources to support comprehensive, patient‑centered care. As an Enrollment‑focused ICC, this position is also the point of contact for patients referred by internal and external partner organizations into Intention Healthcare, a subsidiary of Essen serving homebound and complex patients.

Acting as the initial voice of Intention, the ICC clearly communicates the value and benefits of our Care Management services, supports patients through the onboarding process, and ensures a smooth, supportive entry into care. This position is ideal for individuals looking to make a meaningful impact in the healthcare field while working in a supportive team environment. You'll be part of an organization that has demonstrated over 25 years of commitment to innovating healthcare delivery for underserved communities, with opportunities to grow alongside our rapidly expanding multispecialty medical group.

• Patient Engagement – Building trust and rapport as the first voice patients hear during their introduction to Intention Healthcare.
• Program Education – Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish.
• Enrollment Support – Manage a call list to effectively educate target members and their care teams on the benefits of the assigned program for outreach.
• Growth Enablement – Drive participation and support organizational enrollment goals through consistent outreach and follow‑ups, maintaining high patient engagement and consent rates.
• Patient Satisfaction – Ensure that patients are provided efficient care coordination for continuity and valued services.
• Call Handling – Demonstrate tone, pacing, clarity/articulation, professionalism, empathy, active listening, and ability to engage patients in conversation while maintaining/implementing Intention Healthcare’s quality assurance expectations.
• Scheduling Collaboration – Work with the Intention Healthcare Clinical Team to schedule in‑person or virtual provider visits to onboard new patients and their caregivers to the program.
• Health Education – Educate patients and families about health conditions, treatment options, and self‑management strategies.
• Advocacy – Advocate for patients within the healthcare system to ensure access to appropriate services.
• Knowledge Sharing – Distill and share learnings from outreach and onboarding conversations with Client Success, Business Operations, and Product teams to facilitate continuous improvement on both program positioning and mobile/tablet application adoption.

• Bachelor’s degree (Preferred)
• Relevant certifications in healthcare, social services, or related field considered.
• 1-2 years of direct patient care experience; inside sales experience in healthcare preferred.
• Experience in sales, care coordination or case management.
• Comfortable being on the phone throughout the…