Associate Director, Partnership Management & Account Oversight

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

NYREACH is seeking a highly organized, articulate, and relationship-driven Senior Manager of Partnership Management & Account Oversight to serve as the primary point of contact for NYREACH’s Social Care Network relationships and key vendor partnerships.

This role will manage day-to-day communication, performance tracking, regulatory updates, issue resolution, and operational follow-up with NYREACH’s Lead SCN partners, including SOMOS, PHS, and SIPPS, as well as vendor partners such as Epicured and Medmo.

The Senior Manager will ensure that NYREACH remains aligned with SCN requirements, vendor expectations, program deliverables, reporting obligations, and compliance standards. This person must be a strong communicator, a self-starter, highly organized, and able to think through problems quickly and comprehensively.

• Serve as NYREACH’s primary day-to-day contact for Lead SCN partners, including SOMOS, PHS, and SIPPS.
• Maintain strong working relationships with SCN representatives, operational leads, compliance teams, and program contacts.
• Stay current on SCN-specific requirements, operational updates, workflow changes, reporting expectations, and regulatory guidance.
• Track and communicate changes in SCN processes to NYREACH leadership and program teams.
• Coordinate follow-up on referrals, service delivery issues, eligibility questions, documentation gaps, and partner escalations.
• Ensure NYREACH’s internal operations remain aligned with each SCN’s expectations and contractual requirements.

• Develop and maintain SCN-focused dashboards, trackers, and reporting tools to monitor program performance.
• Track key metrics, including referrals received, members contacted, services initiated, services completed, pending cases, closed-loop referrals, documentation status, and outstanding issues.
• Monitor compliance-related requirements, including documentation timelines, audit readiness, reporting deadlines, and service verification.
• Work with program managers to identify performance gaps and develop timely corrective action plans.
• Prepare regular updates for NYREACH leadership on SCN performance, vendor performance, operational risks, and compliance status.
• Ensure metrics are accurate, organized, and ready for review by internal leadership, SCNs, funders, or auditors.

• Serve as the account manager for NYREACH’s vendor partners, including Epicured, Medmo, and other contracted service providers.
• Monitor vendor performance against contract expectations, service timelines, quality standards, and compliance requirements.
• Ensure vendors remain current with applicable SCN, Medicaid, documentation, privacy, reporting, and audit requirements.
• Coordinate with vendors to resolve service delivery issues, member complaints, missed deliveries, scheduling problems, documentation gaps, or billing discrepancies.
• Support vendor audit preparation and ensure required documents, reports, and corrective actions are completed timely.
• Track vendor deliverables and elevate concerns to NYREACH leadership when performance, compliance, or service quality issues arise.

• Work closely with each NYREACH program…