Patient Service Representative - Bilingual English and Spanish

Health Care Administrative Support

Patient Service Representative – Bilingual English and Spanish, Bronx, NY.

Urban Health Plan is hiring Patient Services Representatives (PSR) for 2026 across its health center locations. The role focuses on creating a welcoming patient experience and providing administrative and customer‑service support in a fast‑paced healthcare setting.

• Greet and assist patients in a professional and friendly manner.
• Schedule appointments and reschedule no‑shows.
• Verify insurance information through managed care websites.
• Register patients, assign PCPs (when applicable), maintain accurate demographic data, and update records as needed.
• Answer incoming phone calls, respond to patient inquiries, and take messages for providers.
• Collect co‑pays and process payments as required.
• Maintain confidentiality and comply with HIPAA regulations.
• Help maintain charts and provide administrative support to the department.
• Collaborate with providers and clinical staff to ensure excellent patient care.

• High school diploma or GED required.
• Minimum of 1 year of clerical/administrative experience in a medical office or healthcare setting.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast‑paced environment.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and electronic medical records is a plus.
• Bilingual proficiency in English and Spanish required.

$19.50 per hour based on 40 hours per week ($40,560 annualized).

This is an on‑site position at one of our health center locations. Candidates must have flexibility to work 5 days a week, which may include:

• Monday through Friday, 8:00 AM – 5:00 PM and 9:00 AM – 6:00 PM.
• Monday through Friday, 8:00 AM – 5:00 PM and 9:00 AM – 6:00 PM with rotating Saturdays (8:00 AM – 5:00 PM). When scheduled to work a Saturday, employees receive a day off during the week.

Schedules vary based on business and operational needs. Rotating Saturday schedules are provided in advance to support planning.