ROI Medical Records Specialist - On Site

Job Category: Medical Administrative

Requisition Number: ROIME
004630

Posted: March 10, 2025

Employment Type: Full-Time

Location: NW Lenox Hill, 100 E 77th St, New York, NY 10075, USA

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests.

Hourly Rate: $22.23

TASKS AND RESPONSIBILITIES:

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient requests.
• Answers phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customers into the ROI On-Line database.
• If necessary, responds to and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into the ROI On-Line database.
• Scans medical records into the ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

SKILLS|EXPERIENCE:

• Demonstrates proficiency using computer applications. One or more years of experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.