Massage Therapist

Position Purpose

We are seeking a hospitality focused and organized individual to join our team as a Massage Therapist. The Massage Therapist plays a crucial role in delivering the highest standard of care and service to all hotel members and guests. This position involves performing scheduled services to heal and relax guests in a luxurious, private, and peaceful environment.

• Greet guests warmly upon arrival and ensure all procedures regarding client care and treatments are completed including consultation forms, up-to-date medical history, signed consent and detailed client treatment records.
• Perform scheduled services to all spa guests, while maintaining excellent customer service and care standards.
• Ensure that guests receive an efficient, friendly, consistent, and personalized service.
• Monitor, operate and maintain services on Book4time POS system.
• Manage guest feedback effectively by communicating and sharing with management or related parties.
• Monitor and maintain spa supplies, including linens, beverages, and retail products, always ensuring adequate inventory levels.
• Work closely with Spa management to identify, train & development needs and opportunities on an ongoing basis.
• Respond promptly and professionally to guest inquiries, requests, and concerns, providing accurate information and resolving issues to the best of your ability.
• Promote spa services, packages, and retail products to guests, offering recommendations based on their preferences and needs.
• Maintain and organize treatment rooms & equipment to ensure a clean work environment.
• Adhere to all spa policies and procedures, including hygiene and safety regulations, confidentiality guidelines, and customer service standards.

• At least 2-3 years of massage therapist experience or training, preferably in a luxury spa, hotel, or wellness environment.
• Active New York State Massage Therapy License is required.
• Active CPR certification is required.
• Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
• Knowledge of spa services, various massage techniques, treatments, and amenities preferred, with a passion for wellness and relaxation.
• Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
• Commitment to upholding the highest standards of customer service, professionalism, and integrity.

• Ability to stand for extended periods and work in a fast-paced environment.
• Endurance to withstand long hours of standing, walking, and repetitive motions.
• Lift and carry objects, weighing up to 30 pounds.
• Flexibility to bend, stoop, reach, and perform physical tasks.
• Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.

Cipriani is an equal opportunity employer.