Receptionist Physical Therapy Office; Fluent in Cantonese​/Chinese and English

A Physical Therapy office located on 86th Street in Brooklyn is seeking a dedicated and professional Receptionist fluent in both Cantonese/Chinese and English to join our team. As the first point of contact for our patients, you will play a crucial role in providing a welcoming and efficient environment.

• Handle emails and answer phone calls in a timely and professional manner.
• Schedule patient appointments and manage the calendar.
• Add new patients to the EMR system accurately.
• Check patients in for their appointments and verify their eligibility for physical therapy services.
• Handle pre-authorization processes for treatments.
• Maintain office KPI records.
• Demonstrate excellent computer skills to manage office software and databases.
• Provide courteous, friendly, and welcoming service to all patients.
• Handle the ordering and management of office supplies.
• Ensure the office is tidy and clean at all times.
• Work effectively as part of a team to ensure smooth office operations.

• Fluent in both English and Cantonese/Chinese.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in computer skills, including Microsoft Office and EMR systems.
• Ability to handle multiple tasks and work under pressure.
• Friendly, courteous, and welcoming personality.
• Team-oriented with a positive attitude.
• Experience in a medical office is important; however, training and resources will be provided.

• Be a part of a dynamic and supportive team.
• Opportunity to make a positive impact on patients’ lives.
• Competitive salary and benefits package.
• Growth and development opportunities within the company.
• Starting with 25 hours a week with potential to develop into a full-time position as we grow.
• Performance-based bonuses for individual and collective achievements.
• Benefits package including 401(k), paid time off, and federal holidays.