Senior Manager, Pain Center of Excellence – Diagnostic & Procedural Operations

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Position Title
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Senior Manager, Pain Center of Excellence – Diagnostic & Procedural Operations

Position Summary
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The Senior Manager, Pain Center of Excellence – Diagnostic & Procedural Operations is responsible for overseeing operational performance across multiple Pain Management, Neurology, Orthopedic, and Sports Medicine locations. This position provides leadership for high-volume diagnostic and procedural service lines, ensuring operational excellence, exceptional patient experience, and efficient utilization of clinical resources. The Senior Manager partners closely with physicians, executive leadership, and operational teams to optimize provider productivity, maximize procedural capacity, improve patient access, and drive organizational growth.

This role serves as the operational leader for all diagnostic and procedural programs, including Interventional Pain procedures, EMG, EEG, Wireless EEG, and fluoroscopy (C-Arm) operations.

Operational Leadership Provide operational leadership across multiple Pain Management, Neurology, Orthopedic, and Sports Medicine locations. Direct and support supervisors, technologists, medical assistants, and front-end staff across multiple sites. Standardize workflows and operational processes to ensure consistency and efficiency. Partner with physicians and leadership to improve patient access, provider utilization, and clinic capacity.

Diagnostic & Procedural Operations Provide oversight for all diagnostic and procedural programs, including:
Three C-Arm Interventional Pain procedural suites;
Electromyography (EMG);
Electroencephalography (EEG);
Wireless Ambulatory EEG;
Emerging diagnostic and procedural service lines. Ensure optimal scheduling, staffing, equipment utilization, room utilization, and patient throughput while maintaining quality and regulatory compliance.

KPI & Performance Management Own operational performance metrics including C-Arm utilization and procedural volume, provider productivity, EMG order-to-completion rates, EEG completion rates, Wireless EEG growth and utilization, referral conversion metrics, patient access and wait times, schedule optimization, room utilization, no-show reduction initiatives, revenue-generating procedural opportunities, and clinical productivity dashboards. Utilize operational reports and data analytics to identify trends, implement action plans, and monitor organizational performance.

Growth & Service Line Development Develop strategies to expand procedural and diagnostic service lines. Collaborate with referring providers to increase diagnostic utilization. Identify opportunities to improve referral pathways and increase procedural volumes. Assist with implementation of new technologies and diagnostic programs. Support strategic initiatives that improve operational efficiency and patient access.

Staff Leadership Lead recruitment, interviewing, hiring, onboarding, and retention of operational and clinical support staff. Provide coaching, mentorship, and performance management to supervisors and frontline employees. Conduct performance evaluations and partner with Human Resources on employee relations matters. Foster a culture of…