Business Office Float Full Time

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.

At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, a nd interact with us on Linked In , Glassdoor , Indeed , Facebook , Twitter , You Tube and Instagram.

We have an exciting opportunity to join our team as a Secretary I
- Levit Medical/Brooklyn/Bilingual Russian highly preferred
.

• Provides reception assistance (i.e. greet patients, answer calls, requests for assistance are directed to proper individual, etc.) Screens telephone callers in pleasant and a professional manner; handles call; take messages or directs caller to appropriate person or area.
• Performs other related duties as needed by providers and supervisors.
• Maintains supplies and cleanliness of space, restocks supplies as needed. Notifies supervisor of any shortage of supplies.
• Maintains and receives files for area. Maintains files in organized and up-to-date manner in order to facilitate their retrieval. Completes filing in accordance with departmental procedures. Sorts and distributes documents and forms for area section. Distributes materials according to content of communications and departmental procedures. Logs in materials with respect to time and data when applicable. Processes incoming and outgoing documents.
  
  Completes forms neatly. Secures appropriate signatures and forwards documents/forms to correct destination based on pertinent Medical Center procedures. Maintains copy for files. Faxes documents in accordance with departmental procedures.
• Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately and according to instructions. Writes materials clearly and legibly.
  
  Answers patient questions to ensure understanding and patient satisfaction. Maintains confidentiality on matters to which they are privileged.
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Refers patients who have a question regarding insurance coverage or are in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay-or restrictions, making payment, multi plan determinations, any and all issues/questions/concerns relating to financial matters) to the Business Office Associate.
• Properly QAs all intake-related data and materials for completeness.
  
  Monitors intake work queue for timely intake completion.
• Collect and ask patients to sign patient related documents including HIPAA, MSPQ, ABN, etc.
  
  Scan all necessary documents (insurance cards, lab requisitions, etc) into the intake system.
• Follow up with patients and/or their representatives, physician offices, etc to gather missing data and materials in order to complete the intake process.
• Gather all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (, member/group  s, etc), takes their picture and asks them to use Patient Secure. On subsequent visits, asks them to verify demographic info and makes any necessary edits.
• Schedules appointments for visits, procedures, etc. Prepares the daily schedule. Schedules follow up visits, when applicable.

To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment.

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal…