Project Consultant, Patient Experience

Location

This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.

A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at  . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.

Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

• Competent in Medidata systems and processes, with working knowledge of Patient Experience products
• Complete standard project tasks without assistance, including but not limited to creation and maintenance of accurate and current study documentation
• Manage a full portfolio of studies across various stages and complexities with a focus on delivery of the scope on time, within budget and with a high quality outcome
• Collaborate with cross functional teams by providing Patient Experience subject matter expertise and leading end to end project delivery of Patient Experience products
• Lead internal/external meetings independently ensuring key project milestones remain on track and meeting minutes/action items are accurately captured
• Apply proven project management principles to proactively assess risk, develop and communicate mitigation strategy focusing on preserving quality to manage intermediate challenges and ensure timely resolutions
• Management of client expectations for Patient Experience products and services
• Collaborate with the Professional Services Project Manager by helping to accurately forecast Patient Experience specific Professional Services hours required for the duration of the study
• Raise Patient Experience specific work requests to other departments for tasks to be completed where appropriate
• Conduct lessons learned meetings internally and externally
• Participates in internal initiatives to completion in support of team goals
• Interact with new hires on team activities at same level or below
• Work with Associate Project Manager to monitor delegated tasks
• Assure compliance with Medidata's standard project management methodologies and Medidata SOPs

• Strong understanding of clinical research (pharma, device and/or biotech sectors) and of Clinical Research SaaS technology
• Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred
• Able to demonstrate good verbal/written communication combined with some organizational skills
• Experience in Client Services or a client facing role and able to demonstrate a customer first attitude through work
• Exhibit time management skills combined with strong collaboration and team-building awareness
• Experience in managing project timelines and risk assessment would be advantageous
• Able to support project teams, promote unity and teamwork
• Self motivated and able to assume responsibility in a professional manner
• Able to recognise achievements and provide constructive feedback
• Is proficient in the use of all relevant Medidata internal systems
• Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace
• Is able to demonstrate presentation and soft skills
• Travel expectations 10% - 20%, national /…