Medical Practice Associate MEAC - NU

Location: Nanuet

City/State:

Nanuet, New York Grant Funded:

No

Department:

MEAC - Central Auth

Work Shift:

Day Work Days:

MON-FRI Scheduled

Hours:

9 AM-5 PM Scheduled Daily

Hours:

8 HOURS Hourly Rate:$23.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please  .

Job Summary The role of MPA is an administrative all-encompassing position that is comprised of workflows that adapt based on the needs of the practice. This position will greet patients upon arrival and ensure patients are seen by the provider accordingly. This medical office assistant will answer the phone and direct individuals to the appropriate channel as needed. In addition, this role will coordinate the provider's schedule to ensure patients are seen appropriately for their appointments, referrals and follow up appointments.

This MPA will verify insurance and collect payments and ensure payments are accurately recorded. In addition, this role may obtain prior authorizations for all medications, durable medical equipment, procedures, and diagnostic tests for all patients, including workers compensation and commercial payers. The MPA may coordinate surgical scheduling. In this role, the MPA will work with their supervisor and peers to ensure patient and customer satisfaction is delivered to create a best-in-class experience across the site(s).T

his position requires flexibility to support multiple practice locations based on staffing and operational needs. Associates may be required to provide coverage at any practice location. Reliable transportation and flexibility to travel between assigned locations is required.

Essential Functions Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper ADAGreet patients professionally both in person and on the phone ADA Facilitates correspondence with customers, patients, and colleagues to ensure satisfaction and patient care ADA Confirmation of provider name, appointment time, pre-visit e-forms and any screening questions. ADAWorks collaboratively with other staff, managers, and resources ADA Schedule surgical procedures and explain patient financial responsibilities.

ADAAnswer and redirect phone calls to the appropriate department and take down messages. ADAManage and coordinate provider schedules, referrals and follow up appointments ADAObtain prior authorizations for all medications, durable medical equipment, and diagnostic test for all workers compensation and commercial payers. ADAVerify financial records and insurance, collect patient charges, and confirm patient identification upon arrival. ADAPre-authorization of patient services and procedures via insurance.

ADANotify providers and support staff of patient arrivals. ADA Facilitation of referral process for additional specialty procedures and/or tests. ADA Creation, cancelation and reschedule of patient appointments. ADAPre-authorization of patient services and procedures via insurance. (Tier dependent) ADA Coordination of surgical scheduling. (Tier dependent) ADA Ability to understand and apply workflows and job aids as indicated. ADA Knowledge and application of HIPAA and security laws.

ADA Maintain flexibility with scheduled work hours, including varying shifts between the operational hours of 8:00 AM and 6:00 PM, based on departmental needs.

Provide cross-site coverage at other practice locations as assigned to meet operational and staffing needs

Demonstrate accountability by accurately documenting all patient interactions, scheduling activities, referrals, authorizations, and communications within the electronic medical record.

Monitor assigned Epic work queues, in-baskets, CRM pools, and other electronic workflows to ensure timely completion of assigned work.

Perform additional duties and assignments as required ADA Qualifications

High School Required AS Preferred1-3 years 1-5 (Tier Dependent) Required Annual Assessment - OHS Required EPIC, HIPAA, OSHA, Additional as Required by Position Required Montefiore Einstein Advanced Care is an equal employment opportunity employer. Montefiore Einstein Advanced Care will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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