Patient Services Representative

Patient Services Representative (Healthcare)

ESSENTIAL FUNCTIONS:

• Provide a warm greeting for all patients
  
  Answers phones timely, in a polite manner, while continually providing excellent customer service
• Responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence
• Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication
• Display strong customer service skills that ensure that patients and family members have the desired patient experience
• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries