Coordinator of Operations, Residential Program Services

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives.

Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.

Under general supervision, the Coordinator of Operations is responsible for the day-to-day oversight and coordination of assigned program operations to ensure high-quality services, regulatory compliance, and efficient functioning of sites within ADAPT Community Network. This position provides support to the Senior Coordinator of Operations and Vice President of Program Services by assisting with personnel management, quality assurance, physical plant oversight, and program performance.

The Coordinator of Operations ensures that programs are operated in accordance with agency policies, OPWDD regulations, and the organization’s mission and values.

Key duties and responsibilities of the Coordinator of Operations include but are not limited to:

• Ensure that all measures for health, safety, and well-being are maintained at the highest level across assigned sites.
• Oversee the daily operations of assigned programs, providing support and guidance to program leadership and direct support staff to ensure the delivery of person-centered services.
• Conduct regular site visits to monitor compliance with OPWDD, agency, and health and safety standards.
• Support the recruitment, onboarding, training, and performance management of staff in collaboration with the Senior Coordinator of Operations and Human Resources.
• Assist in scheduling and staffing to ensure adequate coverage and quality care for the people supported.
• Maintain accurate records related to staff performance, training, and program compliance; document supervisory sessions and performance follow-up.
• Respond to routine program and operational issues, escalating complex matters to the Senior Coordinator of Operations as appropriate.
• Support the implementation of agency policies, procedures, and best practices across assigned programs to ensure consistent and compliant service delivery.
• Monitor facility maintenance, cleanliness, and safety standards; coordinate with Facilities or appropriate departments to address issues promptly.
• Assist with reviewing and monitoring budgets, staffing patterns, and operational efficiency within assigned programs.
• Participate in investigations, audits, and compliance reviews as directed.
• Collaborate with interdisciplinary teams to ensure the development and execution of individualized, person-centered plans.
• Serve as a liaison with families, advocates, and external providers to promote communication, engagement, and satisfaction.
• Participate in agency and program meetings, committees, and work groups as assigned.
• Support continuous improvement initiatives to enhance service quality, staff development, and program effectiveness.
• Maintain strict confidentiality regarding all sensitive information related to staff, individuals supported, and agency operations.
• Perform other related duties as requested.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of three (3) years of supervisory or program coordination experience, preferably within the developmental disabilities…