Support Service Associate

Job Description:

Provides safe, courteous escort service for patients between the Emergency Department (ED) and other departments. Performs various patient care activities and related services necessary in caring for the comfort and safety of patients of all ages. Works under direct supervision of a Registered Nurse and performs duties as delegated.

• Responds rapidly to requests from ED staff and/or patients.
• Lifts and assists patients on/off wheelchairs and stretchers.
• Calms, reassures and comforts patients during patient contact.
• Transports or accompanies patients to/from Emergency Department, patient care units, and various other hospital departments.
• Reports any safety and/or patient care issues to appropriate clinician.
• Provides messenger services, as required. Delivers supply/equipment requests to appropriate department and obtains needed items. Delivers patient specimens to appropriate laboratory.
• Assists in checking and re-stocking ED supplies and maintaining storerooms, as needed. Identifies and orders supplies to be re-ordered. Identifies outside special orders and assists Head Nurse in placing orders.
• Assists in tracking location of ED equipment within department, as well as throughout hospital. Assists in locating and returning equipment to Emergency Medical Service personnel, as required.
• Checks ED equipment and ensures readiness for patient care. Reports and follows up on malfunctioning equipment according to established policies and procedures.
• Assists in maintenance of patient care areas and changing of stretcher linens.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

• High School Diploma or equivalent, required.
• Minimum of one (1) year experience in a hospital or healthcare setting, preferred. Experience in emergency services, preferred.
• Knowledge of medical terminology, required.
• Ability to speak, read, write and follow verbal and written instructions in English, required.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable ( e.g.,  location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).