Associate Patient Care Coordinator

Location: Lake Success

Optum NY/NJ,
is seeking an
Associate
Patient Care Coordinator
to join our team in Lake Success, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, youll be an integral part of our vision to make healthcare better for everyone.

At Optum, youll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and erience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country.

Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while
Caring. Connecting. Growing together.

Lake Success Pediatrics,
part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented
Associate
Patient Care Coordinator
to join our team.
Associate
Patient Care Coordinator
is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule :
This position requires a 37.5-hour work week, with exact hours determined by the hiring manager upon hire. The anticipated schedule is:

Monday from 7:30 am to 6:00 pm

Tuesday from 7:30 am to 6:00 pm

Wednesday 7:30 am to 6:00 pm

Friday: 9:00 AM - 5:00pm

Rotating Saturdays: 8:00 AM - 12:00 PM

Location:

1 Dakota Drive, Suite 100, Lake Success, New York, 11042

Primary Responsibilities:

Greet patients and conduct check-in process:
Collect or verify demographic information, including key demographic fields

Load or update insurance information as needed

Answer telephone calls promptly and courteously

Confirms and schedule appointments

Verify eligibility and authorization and flag appointment accordingly

Scan insurance card(s)

Collect co-payments and outstanding balances according to Optum policy

Ability to obtain authorizations for medications

Post payments received in practice management system and provide system-generated receipts

Schedule appointments using approved scheduling guidelines

Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians

Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care

Monitor administrative tasks in the EHR and respond timely

Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits

Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork

Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

Perform other duties as assigned

What are the reasons to consider working for United Health Group?
Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma or GED

1+ years of computer proficiency experience in Microsoft Office

1+ years of customer service or healthcare related experience

Ability to work a 37.5 flexible schedule
Monday from 7:30 am to 6:00 pm

Tuesday from 7:30 am to 6:00 pm

Wednesday 7:30 am to 6:00 pm

Friday: 9:00 AM - 5:00pm

Rotating Saturdays: 8:00 AM - 12:00 PM

Preferred Qualifications:

Experience working with an electronic health record (EPIC)

Knowledge of medical terms

1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or healthcare related experience

Soft Skills:

Ability to work…